This is a Director level, managerial role that will drive forward the transformation plans in Fraud, provide succession planning at D/MD level and support the banks leadership on cross-industry initiatives. Cutting across all fraud disciplines, this role will lead on transformation and strategy activities.
1. Lead on Fraud Transformation:
Drive the design, planning, and execution of enterprise-wide transformation initiatives to enhance the banks fraud prevention capabilities across all fraud types, ensuring alignment with evolving regulatory expectations, use of new technology, bank-wide programmes and leading industry practice.
2. Operational Oversight of the End-to-End Fraud Journey
Work with teams across the bank to oversee the end-to-end customer journey, track progress against SLA/KPIs and develop action plans to address any areas operating outside of tolerance.
3. Transformation Program Delivery and Oversight
Lead cross-functional program teams to deliver transformation roadmaps, manage dependencies, track KPIs, and embed a culture of continuous improvement, while ensuring change is effectively managed across impacted functions.