Your Company:
NET Recruit is proud to be partnering with a leading provider of later-life living communities, recognised for delivering high-quality lifestyle experiences and service-led environments that promote wellbeing, independence and community connection. As the organisation continues to grow across the South West and South Coast, a fantastic opportunity has now arisen for an experienced Account Manager to join the team, supporting multiple villages across Bournemouth, Salisbury, Taunton and Sherborne, with a base in Bournemouth.

Your Role and Responsibilities
While in this position your duties may include but are not limited to:
*Acting as a key point of contact between homeowners, community teams and wider business functions
*Building strong relationships across multiple communities to ensure a consistently high-quality resident experience
*Supporting delivery of resident services and initiatives, ensuring they align with expectations and community values
*Gathering homeowner feedback and representing the resident voice, escalating insights and supporting improvements
*Monitoring service quality and supporting consistent best practice across sites
*Coordinating with internal teams and suppliers to resolve service issues efficiently and professionally
*Supporting community teams with service planning, reporting and operational administration as required
*Identifying risks, issues and opportunities early, and working proactively to mitigate concerns and drive improvement
*Maintaining accurate documentation, service records and updates relating to resident needs and site activity
*Supporting sales activity by effectively promoting community lifestyle benefits and service offerings where required
*Ensuring professional boundaries are maintained when dealing with homeowners and stakeholders
*Visiting sites regularly and supporting activity delivery when needed, ensuring services remain consistent and resident-centric
What You Will Need To Apply:
Please apply ONLY if you meet the following criteria:
*Proven experience in account management, customer success, client services or relationship management
*Strong communication and listening skills, with the ability to understand and respond to customer needs
*Confidence managing multiple stakeholders, with the ability to influence and resolve issues diplomatically
*Strong organisational skills and the ability to manage multiple priorities across different sites
*A customer-first mindset with a compassionate and professional approach
*Ability to handle sensitive and confidential matters with discretion
*Full UK driving licence and willingness to travel frequently between sites
*Ability to maintain professional boundaries with homeowners, suppliers and contractors
*Willingness to support the practical elements of community activity delivery when required
*Eligibility to complete a satisfactory DBS check
What you will get in Return:
This exciting opportunity is ideal for a motivated Account Manager who enjoys building relationships, improving service outcomes and delivering exceptional customer experience within a rewarding and community-driven environment. The successful candidate will play a key role in supporting resident satisfaction across multiple locations, while contributing to the continuous improvement of services and standards.
In return, the business will offer a competitive salary of up to £45,000, dependent on experience, alongside a strong benefits package and the opportunity to join a growing organisation that places a genuine focus on wellbeing, lifestyle, and quality of service. This role provides strong development potential and the chance to build a meaningful career within a people-first organisation.

Lynsey Franklin - Talent Acquisition Specialist

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