IT Support Helpdesk
other jobs Workshop Recruitment
Added before 2 Days
- England,South East,Hampshire
- Full Time, Contract
- £26,000 - £28,000 per annum
Job Description:
Main Duties
*Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules.
*Creation of both internal and external reports requiring a good working knowledge of MS Excel
*Build and carry out daily tasks to support our processes and contribute to process improvement and documentation.
*Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details.
*Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure.
*Support the testing and onboarding of customers across our product range.
*Support the testing team for all transaction types, using external specifications to validate testing
Skills and Experience
*Previous Customer Service experience and first line or second line support or helpdesk knowledge
*Strong technical mindset with a knack for troubleshooting
*Good time management, attention to detail, clear communication, and good interpersonal customer service skills
*Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team.
*Flexible in approach to work
*Experience working with Windows operating systems and Office 365.
*Good English literacy and language skills, translating technical into plain English.
*A trustworthy individual who is not afraid to ask for help if needed.
*Confident decision-maker and able to demonstrate sound judgement.
*Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks.
*Desire and experience to improve processes and controls using your creative thinking.
*Good analytical skills.
*Good at problem solving including identifying, analysing, and solving problems of behalf of customers.
Other Details
*£26-28K - paid weekly
*Temp to Perm
*On site parking
*Pension
*Fully on-site role
*36.5 hour working week – day shift
*Comply with company security policy to ensure data is protected from unauthorised access as per compliance rules.
*Creation of both internal and external reports requiring a good working knowledge of MS Excel
*Build and carry out daily tasks to support our processes and contribute to process improvement and documentation.
*Processing and submission systems – Responsibility for knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details.
*Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure.
*Support the testing and onboarding of customers across our product range.
*Support the testing team for all transaction types, using external specifications to validate testing
Skills and Experience
*Previous Customer Service experience and first line or second line support or helpdesk knowledge
*Strong technical mindset with a knack for troubleshooting
*Good time management, attention to detail, clear communication, and good interpersonal customer service skills
*Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team.
*Flexible in approach to work
*Experience working with Windows operating systems and Office 365.
*Good English literacy and language skills, translating technical into plain English.
*A trustworthy individual who is not afraid to ask for help if needed.
*Confident decision-maker and able to demonstrate sound judgement.
*Structured, organized, and comfortable handling the competing pressures of immediate queries alongside day-to-day tasks.
*Desire and experience to improve processes and controls using your creative thinking.
*Good analytical skills.
*Good at problem solving including identifying, analysing, and solving problems of behalf of customers.
Other Details
*£26-28K - paid weekly
*Temp to Perm
*On site parking
*Pension
*Fully on-site role
*36.5 hour working week – day shift
Job number 3464468
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metapel
Company Details:
Workshop Recruitment
Company size: 20–49 employees
Industry: Recruitment Consultancy
Workshop Recruitment specialises in Engineering, Manufacturing, Commercial, Sales & Marketing, Healthcare and Construction recruitment across the Sout...