Temp Customer Service / Call Centre Advisor
other jobs Leamington Spa Commercial
Added before 1 Days
- England,West Midlands,Worcestershire,Redditch
- Full Time, Temporary
- £12.71 per hour
Job Description:
Job Title: Temp Customer Service / Complaints Advisor
Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week)
Salary: £12.71 per hour
Job Type: Full-Time
Working Pattern: 1 in 3 weekends (rota basis)
Shift Times (Rotational Split Shifts):
*8:00am – 4:15pm
*9:45am – 6:00pm
*11:45am – 8:00pm
About the Role
We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email.
This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential.
Key Responsibilities
*Handle inbound and outbound customer calls in a fast-paced call centre environment
*Respond to customer complaints and queries via phone and email
*Investigate complaints thoroughly and provide clear, professional resolutions
*De-escalate challenging situations with empathy and professionalism
*Accurately log all interactions and maintain detailed case notes on internal systems
*Meet performance targets including response times, quality standards, and SLAs
*Escalate complex or high-risk complaints where necessary
*Work collaboratively with internal teams to ensure timely issue resolution
Skills & Experience Required
*Previous experience in a fast-paced call centre environment
*Proven experience handling customer complaints and escalations
*Confident managing high volumes of calls and email correspondence
*Strong written and verbal communication skills
*Excellent problem-solving and conflict resolution abilities
*Resilient, calm under pressure, and customer-focused
*Good IT skills and experience using CRM or case management systems
*Flexible to work rotational shifts and 1 in 3 weekends
What’s on Offer
*£12.71 per hour
*Hybrid working model
*Structured shift rota
*Supportive team environment
*Ongoing training and development opportunities
If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you.
Location: Redditch (Hybrid Working – Office Attendance Required 1–2 Days Per Week)
Salary: £12.71 per hour
Job Type: Full-Time
Working Pattern: 1 in 3 weekends (rota basis)
Shift Times (Rotational Split Shifts):
*8:00am – 4:15pm
*9:45am – 6:00pm
*11:45am – 8:00pm
About the Role
We are currently recruiting for an experienced Customer Service / Complaints Advisor to join a busy and fast-paced contact centre team. This role requires a confident and resilient individual who has previously handled high volumes of complaints and customer queries via both telephone and email.
This is a hybrid position; however, candidates must be able to attend the Redditch office at least once or twice per week. Flexibility to work rotational shifts and 1 in 3 weekends is essential.
Key Responsibilities
*Handle inbound and outbound customer calls in a fast-paced call centre environment
*Respond to customer complaints and queries via phone and email
*Investigate complaints thoroughly and provide clear, professional resolutions
*De-escalate challenging situations with empathy and professionalism
*Accurately log all interactions and maintain detailed case notes on internal systems
*Meet performance targets including response times, quality standards, and SLAs
*Escalate complex or high-risk complaints where necessary
*Work collaboratively with internal teams to ensure timely issue resolution
Skills & Experience Required
*Previous experience in a fast-paced call centre environment
*Proven experience handling customer complaints and escalations
*Confident managing high volumes of calls and email correspondence
*Strong written and verbal communication skills
*Excellent problem-solving and conflict resolution abilities
*Resilient, calm under pressure, and customer-focused
*Good IT skills and experience using CRM or case management systems
*Flexible to work rotational shifts and 1 in 3 weekends
What’s on Offer
*£12.71 per hour
*Hybrid working model
*Structured shift rota
*Supportive team environment
*Ongoing training and development opportunities
If you have strong complaints handling experience and thrive in a busy contact centre setting, we would love to hear from you.
Job number 3465552
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Company Details:
Leamington Spa Commercial
Our journey was started in a small office above a dress shop in Birmingham, by founder Constance Watts. From humble beginnings, our expertise and perf...