Senior Operations Co-ordinator - Surrey
We are recruiting on behalf of a growing, people-focused educational travel business based in Surrey that specialises in delivering exceptional group events and educational travel experiences across the UK and Europe.
This is a fantastic opportunity for an experienced travel operations professional who enjoys taking ownership, supporting a team, and being hands-on in delivering memorable events. You’ll be joining a collaborative, energetic environment where customer experience and teamwork are genuinely valued.
Senior Operations Co-ordinator - What will I be doing?
*Taking responsibility for the smooth planning and delivery of group travel events from start to finish
*Supporting and developing junior team members, working closely with the Operations Manager
*Coordinating key elements such as venues, accommodation, transport and event logistics
*Liaising with clients to gather requirements, confirm details and ensure a seamless journey
*Building and maintaining strong relationships with suppliers and partners
*Managing budgets, monitoring costs and protecting margins
*Overseeing multiple groups travelling at the same time, ensuring all details are accurate and delivered on schedule
*Travelling to events and leading operations on the ground, managing timings, logistics and resolving issues in real time
*Contributing ideas to improve processes, efficiency and the overall customer experience
*Participating in an occasional out-of-hours duty rota following a qualifying period
Senior Operations Co-ordinator - What experience do I need?
*Solid experience within travel operations, ideally involving group tours or events
*Previous experience leading or mentoring team members
*A strong customer service background with confident written and verbal communication skills
*Commercial awareness and experience working to budgets and deadlines
*Excellent organisational skills with the ability to juggle multiple priorities
*A proactive, solutions-focused approach and the ability to stay calm under pressure
*Good working knowledge of Excel
Desirable experience includes knowledge of the school travel market, group tour operations, sporting events or French language skills.
Senior Operations Co-ordinator - What else do I need to know?
*Office-based role in Surrey with potentially some flexibility on this in the future
*Monday to Friday, 35 hours per week with flexible start and finish times available
*25 days annual leave plus bank holidays, increasing with length of service
*Pension scheme
*Health and wellbeing support
*Ongoing training and development opportunities
*Regular travel to events in the UK and Europe
*A genuinely supportive, team-driven culture where ideas and initiative are welcomed
*If you are an experienced travel operations professional who enjoys ownership, leadership and delivering outstanding events, we would love to hear from you.