Remote Call Centre Agent – Help People When They Need It Most
Job Type: Full-Time, Permanent
Location: Remote (UK Only)
Salary:£21,149.44 per annum
Hours: 32 hours per week


Are you looking for a meaningful role where your support makes a genuine difference?


Join our client’s dedicated emergency response team as a Remote Call Centre Agent, offering vital reassurance and assistance to vulnerable individuals and sheltered housing residents across the UK. This is more than just a contact centre job — it’s a chance to be the calm, confident voice people rely on during difficult moments.


What You’ll Be Doing
In this rewarding and fast-paced role, you will:
*Respond quickly and professionally to emergency alarm calls.
*Offer reassurance, guidance, and empathy to callers who may be distressed or vulnerable.
*Manage up to 200 inbound calls per day with care, efficiency, and resilience.
*Handle sensitive or challenging conversations with composure.
*Maintain confidentiality and work to high professional standards at all times.
*Collaborate with an experienced, supportive remote team.
Every call is an opportunity to make someone feel safe, supported, and heard.


What We’re Looking For
Essential:
*Previous experience in a call centre environment.
*Confident working with high call volumes.
Highly Valued Backgrounds:
*Local Authorities
*Emergency Services
*Retail call centres
*BT control centres
You’ll also bring:
*Strong communication skills, both written and verbal.
*Good working knowledge of Microsoft Office (Word, Excel, Outlook).
*A calm, patient, and empathetic approach to callers.
*Great attention to detail and excellent reliability.
*A proactive, problem-solving attitude.


Shift Information
*Early and late shift patterns available.
*Shifts scheduled between 06:00–00:00.
*Rotas issued 6 weeks in advance.
*Every other weekend required, plus some bank holidays (with time off in lieu).


Benefits
*198 hours annual leave (including bank holidays when rostered).
*Access to a wide range of discounts on shopping, holidays, insurance, and more.
*24/7 Employee Assistance Programme for wellbeing and support.
*Pension scheme with up to 4% company match.
*Friends & family discounts on services.


Recruitment Process
*Video screening with Reed RSR.
*Watch a short real-life call demonstration.
*Complete an interactive psychometric assessment.
*Final interview on MS Teams with the client.


Start Date & Training
*Start Date: 1st April 2026
*Training: Full-time for 6 weeks
(Unfortunately, applicants with pre-booked holidays during the training period cannot be considered.)


Ready to Apply?
Submit your CV and a short cover letter explaining:
*Your relevant experience
*Why this role appeals to you
*What makes you a great fit for supporting vulnerable callers
If you’re looking for a role where every shift truly counts — we’d love to hear from you.