Job Title: Business Analyst
Location: Gaydon, Warwick (Hybrid)
Rate: £34.75ph via an Umbrella Company (Inside IR35) or £25.90ph PAYE
Employment Type: Contract (6 months)
Hours: Standard 40 Hours Per Week
Reference: J36369235


Purpose of the Role
Support the successful integration of four CEX teams into a unified operating model by delivering robust process mapping to clarify responsibilities and new ways of working and support the effective delivery of work in the new org.


Key Responsibilities
*Lead end-to-end process mapping across CEX functions and adjacent teams (e.g., Regions/Markets, other Commercial and Enterprise teams)
*Collaborate with CEX Unity Project leads to build a process inventory and define and document current and future state processes in AIRS ( business process management tool)
*Engage with stakeholders across regions, brands, and functions to gather insights and validate process designs.
*Identify duplication, inefficiencies, and improvement opportunities.
*Clarify responsibilities and accountabilities for tasks, activities, sign-offs and decisions within each process.
*Identify and document hand-offs and interactions between teams across processes.
*Support the development of RACI documents, operating model artefacts, and change impact assessments.
*Contribute to the detailed organisation design and transition planning for CEX Unity.
*Work closely with the Programme Manager, Project Managers, Organisation Design, People Partners, Comms and Change Managers to ensure timely and effective delivery.


Skills & Experience
*Proven experience in business analysis and process mapping (e.g. Visio, Lucidchart).
*Workshop facilitation.
*Strong stakeholder engagement skills, with the ability to navigate complex matrix environments.
*Delivery-focused mindset with experience in transformation programmes.
*Comfortable working in ambiguous and evolving environments.
*Experience in automotive, digital, or customer experience domains is a plus.
Qualifying Questions (All must be TRUE to progress):
1. End-to-End Process Mapping
I have personally led end-to-end process mapping across multiple teams or functions (not only supported), using tools such as Visio, Lucidchart, or a BPM tool.
Must be TRUE to progress.
2. Current-State & Future-State Design
I have defined both current-state and future-state processes as part of an organisation design or transformation programme.
Must be TRUE to progress.
3. Complex Stakeholder Engagement
I have engaged in and facilitated workshops with stakeholders across multiple regions, brands, or functions to validate process designs.
Must be TRUE to progress.
4. Governance, RACI & Handoffs
I have created RACIs or similar governance artefacts and mapped cross-team handoffs to clarify responsibilities and decision points.
Must be TRUE to progress.
Additional Information:
This role is INSIDE IR35