IT Support Engineer (Education)
other jobs INTEC SELECT LIMITED
Added before 11 hours
- England,South East,Kent
- Full Time, Permanent
- £30,000 - £33,000 per annum
Job Description:
IT Support Engineer (Education)
Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of £33,000 + benefits to be onsite five days per week across located in Ramsgate.
Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.
Core responsibilities:
*Resolve escalated technical issues across infrastructure, cloud, networking, and applications
*Diagnose, troubleshoot, and implement configuration changes across customer environments
*Manage incidents in line with SLAs, KPIs, and best practice
*Communicate clearly with customers, managing expectations and providing updates
*Maintain accurate ticketing, documentation, and knowledge base articles
*Identify recurring issues and contribute to service and process improvements
*Support projects alongside senior engineers and solutions teams
*Participate in disaster recovery, business continuity, and security activities
*Work with vendors and third parties on escalations and advanced fixes
Key technical experience:
*Experience working in a school environment with understanding of safeguarding & data protection within education.
*Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies
*Proven track record of diagnosing and resolving complex technical issues in a live environment
*Experience supporting and mentoring junior engineers/apprentices
*Strong understanding of ITIL principles and service management best practices
IT Support Engineer (Education)
Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of £33,000 + benefits to be onsite five days per week across located in Ramsgate.
Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.
Core responsibilities:
*Resolve escalated technical issues across infrastructure, cloud, networking, and applications
*Diagnose, troubleshoot, and implement configuration changes across customer environments
*Manage incidents in line with SLAs, KPIs, and best practice
*Communicate clearly with customers, managing expectations and providing updates
*Maintain accurate ticketing, documentation, and knowledge base articles
*Identify recurring issues and contribute to service and process improvements
*Support projects alongside senior engineers and solutions teams
*Participate in disaster recovery, business continuity, and security activities
*Work with vendors and third parties on escalations and advanced fixes
Key technical experience:
*Experience working in a school environment with understanding of safeguarding & data protection within education.
*Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies
*Proven track record of diagnosing and resolving complex technical issues in a live environment
*Experience supporting and mentoring junior engineers/apprentices
*Strong understanding of ITIL principles and service management best practices
IT Support Engineer (Education)
Job number 3467870
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Company Details:
INTEC SELECT LIMITED
Company size: 10–19 employees
Industry: IT
Intec Select is a leading specialist IT Recruitment Consultancy which delivers bespoke recruitment services to some of the world’s leading organ...