We are seeking an experienced and commercially astute Head of Operations to lead performance across our multi-site domiciliary and complex care services in the North West.
This is a senior leadership role with direct line management of all Registered Managers. You will be responsible for strengthening governance, driving workforce stability, improving operational performance, and ensuring sustainable growth — while protecting our nurse-led care model.
This is not a maintenance role. We are looking for a leader who can bring structure, accountability, and measurable improvement across multiple regulated services.
Key Responsibilities
*Provide direct leadership to all Registered Managers
*Drive KPIs across compliance, staffing stability, retention, and financial performance
*Strengthen Regulation 17 (Good Governance) frameworks
*Lead CQC inspection readiness and quality assurance programmes
*Improve rota governance and workforce planning
*Own operational performance against budget and margin
*Act as senior escalation point for operational risk
*Maintain relationships with ICBs, commissioners, and case managers
You will work in structured partnership with the Nurse Director (clinical governance) and Head of Finance (financial oversight), with clear operational accountability.
*Essential ExperienceSenior operational leadership within domiciliary, complex care, or regulated health/social care
*Experience managing multiple services or senior managers
*Strong working knowledge of CQC regulations and governance frameworks
*Demonstrable track record of improving service performance
*Commercial awareness and financial literacy
*DesirableRegistered Nurse (RN) background
*Experience within nurse-led or complex care environments
*Experience working with ICBs or CHC-funded packages
Leadership ProfileWe are looking for a visible, decisive leader who:
*Holds senior managers accountable
*Uses data to drive decisions
*Remains calm and structured under pressure
*Balances quality, compliance, and commercial performance
*What We OfferSenior leadership influence across a growing organisation
*Clear governance structure and executive support
*Opportunity to shape operational standards and growth strategy
*Competitive salary (DOE)
*If you are an experienced multi-site operational leader ready to take ownership of performance, governance, and growth within a regulated complex care environment, we welcome your application.