Complex Care Professionals Ltd is seeking a dynamic and dedicated Registered Branch Manager with a passion for delivering high quality care. We aim to recruit an inspirational leader who will bring energy, vision and strong management experience to this vital role. Supported by the Senior Management team for strategic guidance, the Registered Branch Manager will oversee office and care staff in all day-to-day affairs and will help develop the longer-term ambitions of this thriving business.
The Registered Branch Manager purpose is to oversee the day-to-day delivery of high-quality dignified homecare services promoting respect, equality and the independence of our clients. The Registered Branch Manager is directly accountable to the Head of Operations, Director and to the Care Quality Commission.
The Registered Branch Manager responsibilities will be the following but not limited to:
*Lead Complex Care Professionals office and care staff in providing an exceptional quality of service to it’s clients.
*Implement the formal business objectives developed in liaison with the Directors.
*Maintain and improve Complex Care Professionals internal operations so that processes and systems are clear, positive and efficiently carried out
*Over see and participate in the provision of the "on call" services to staff and clients.
*Regularly review and develop policies and procedures to reflect changes and to keep abreast of current legislation
*Interview prospective Health Care Assistant candidates and coordinate inductions for new staff.
*Manage and coordinate training for all staff in collaboration with senior management. .
*Implement company policies in relation to absence, disciplinary and grievance matters.
*Ensure all emergency on call issues are dealt with effectively including covering visits either directly or indirectly when Health Care Assistants are sick or unexpectedly absent at short notice.
*Continually evaluate the quality of service provided in the office and in the homes of clients.
*Measure and report performance against the agreed KPIs in order to support and guide staff to continuously improve. Utilise theses results to highlight successful outcomes and influence policy decisions.
*Ensure efficient recording and reporting arrangements are in place to enable the effective management of all aspects of the business.
*Provide financial oversight of daily expenses and ensure projects are within agreed budgets
*Assess the office staff through a formal appraisal system at 6 monthly intervals. Guide their personal and professional development.
*Apply to the CWC for approval as Complex Care Professionals official Registered Manager taking responsibility for the regulatory tasks e.g. protection of vulnerable adults, risk assessments and the reporting of incidents.


Person Specification
*Energetic, enthusiastic and highly motivated
*Able to work effectively under pressure while managing a wide-ranging workload
*Able to organise, enthuse and lead staff effectively
*A great communicator with excellent presentation skills
*Able to develop new business and manage budgets
*Someone with entrepreneurial attributes and good business awareness
*Someone with good general IT skills
*Management experience
*Successful experience of assessing and developing staff
*Experience of working with care planning and rotas
*Experience of managing a customer orientated service
*Experience of managing budgets and financial information
*A full and valid driving licence and access to a vehicle is desirable