The role focuses on strategic account development, commercial ownership, and coordinating internal teams to deliver consistent value.
Key Responsibilities
*Own new logo focus with 50% of time working with enterprise accounts managers as an overlay, focusing on account penetration and identifying white-space opportunities across all FluidOne pillars.
*Deliver structured QBRs, covering performance, risks, roadmap progress, and commercial opportunities.
*Maintain strong CRM hygiene to support accurate forecasting, pipeline visibility, and commercial reporting.
*Act as the conduit between clients and internal teams, ensuring alignment across technical, operational, project management, and commercial functions.
*Build and execute account plans, IT roadmaps, and risk registers aligned to client objectives.
*Lead commercial negotiations, including renewals, and contract changes with senior stakeholders.
*Work with Solution Architects, Technical Account Managers, Project Managers, and Operations to scope, design, with solutions across Connectivity, Mobile, Modern Workspace, Cyber, and Managed Services.
*Support onboarding and project delivery by ensuring consistent communication and a smooth client experience, working closely with Project Managers throughout delivery.
Key Requirements
*Experience in IT, technology, managed services, or MSP environments, ideally with enterprise or mid-market clients.
*Strong commercial acumen with the ability to identify, shape, and close opportunities across multiple product pillars.
*Confident communicator capable of leading QBRs and engaging senior stakeholders.
*Highly organised, proactive, and able to manage complex accounts with multiple workstreams.
*Strong customer-first mindset with excellent problem-solving skills.
*Ability to coordinate cross-functional teams, including Project Managers, to deliver successful outcomes.
*Keen listener with strong attention to detail and the ability to spot white-space opportunities.
*Professional, credible, and able to build long-term relationships.
*Full UK driving licence.
Benefits after probationary period:
*Subsidised health and dental care
*Employee Assistance Programme (EAP)
*Life assurance (3x salary)
*Discount platform
*Pension contribution - 5% company contribution
*Generous holiday entitlement
*One day off for birthday
*Half price internet connectivity
*Ride2Work scheme
*Department incentives
*Volunteer day scheme