A thriving company has a new opening for a Customer Service Administrator to join their thriving team. The Customer Service Administrator role involves providing support to the wider team through scheduling works, managing invoices, and handling incoming calls in a timely and efficient manner.
*Hours on rota: 7.30am - 4.30pm
*Salary £23,000 - £25,500 plus OTE £2k
*Occasional OOH at time and a half
Customer Service Administrator responsibilities:
*Handling incoming call queries and achieving daily targets
*Liaising with customers regarding ETA updates, job updates and re-scheduling of appointments
*Distributing daily work schedules via CRM to Engineers
*Updating job notes, customer, and engineer comments
*Establishing excellent working relationships with engineer staff and assisting with their queries
*Providing a high level of customer service and communication, ensuring all information requests are dealt with in a timely manner
*Handling the in-house email inbox, responding to queries from customers and head office
*Creating and sending quotations
*Creating invoices and ensuring payment is processed
*Following up with customers to ascertain if further work is required
*Sending out correspondence to customers with work completed to increase positive reviews
Customer Service Administrator required skills/competencies:
*Strong organisational and communication abilities
*IT proficient in Word, Outlook, and Excel
*Excellent organisational skills
Apply today!