Delivery Manager - Client Onboarding / KYC - Payments
other jobs Sanderson
Added before 13 hours
- England,London,City of London
- Full Time, Contract
- £650 - £675 per day
Job Description:
Delivery Manager / Operational Lead - Client Onboarding / KYC - Fintech / Payments
£650-675 p/d (inside ir35 via umbrella) , 1-2 days p/we in London
On behalf of our leading payments provider / fintech client we are looking for a Delivery Manager who has a hybrid skillset across delivery / operations / product management as this role will be working in a small team. The cllient have Salesforce Service Cloud as their CRM platform. This person will be responsible for managing any non-standard queries around client onboarding which may related to AML / KYC and liaise with other teams in the business (such as risk) if required. There will be elements of backlog management, release management, workflow creation and providing operational effectiveness.
There will also be a project of work where they look at their client onboarding / customer service desk experience for the future, you will help support what good looks like, new target operating models, process change and transition plans. This client works within an Agile framework, so experience around scrum / sprint ways of working will be needed.
Experience Required:
- Proven record of working on client onboarding initiatives (this is essential)
- Experience around financial crime and KYC
- Background as a Delivery Manager, BA or Product Owner and hybrid in approach
- Must have financial services experience, ideally within fintech or payments
- Any experience of Salesforce (ideally Service Cloud) would be useful
- Strong stakeholder management and personable in approach
- Must be able to work 1-2 days p/w in Central London
** Due to us anticipating high volumes of responses to this advert we will not be able to reply to direct messages and can only speak to candidates that are selected to move forward for this role. Please kindly apply to the link in the first instance. Thanks **
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
£650-675 p/d (inside ir35 via umbrella) , 1-2 days p/we in London
On behalf of our leading payments provider / fintech client we are looking for a Delivery Manager who has a hybrid skillset across delivery / operations / product management as this role will be working in a small team. The cllient have Salesforce Service Cloud as their CRM platform. This person will be responsible for managing any non-standard queries around client onboarding which may related to AML / KYC and liaise with other teams in the business (such as risk) if required. There will be elements of backlog management, release management, workflow creation and providing operational effectiveness.
There will also be a project of work where they look at their client onboarding / customer service desk experience for the future, you will help support what good looks like, new target operating models, process change and transition plans. This client works within an Agile framework, so experience around scrum / sprint ways of working will be needed.
Experience Required:
- Proven record of working on client onboarding initiatives (this is essential)
- Experience around financial crime and KYC
- Background as a Delivery Manager, BA or Product Owner and hybrid in approach
- Must have financial services experience, ideally within fintech or payments
- Any experience of Salesforce (ideally Service Cloud) would be useful
- Strong stakeholder management and personable in approach
- Must be able to work 1-2 days p/w in Central London
** Due to us anticipating high volumes of responses to this advert we will not be able to reply to direct messages and can only speak to candidates that are selected to move forward for this role. Please kindly apply to the link in the first instance. Thanks **
Reasonable Adjustments:
Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients.
If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.
Job number 3468347
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Company Details:
Sanderson
Company size: 500–999 employees
Industry: Recruitment Consultancy
We are a global recruitment solutions company with four decades of experience. The idea of partnership is at the heart of everything we do at Sanderso...