Customer Service Advisor
?? Office-based | Full-time | Permanent
?? £28,000 - £30,000 dependent on experience
Are you someone who thrives on solving problems, building strong customer relationships and making a genuine difference with every interaction?
We are recruiting on behalf of a well-established organisation that prides itself on delivering an exceptional customer experience. This is not a scripted, volume-driven call centre role - it’s a varied, fast-paced position where you’ll take real ownership of customer queries and see them through to resolution.
The Role As a Customer Service Advisor, you’ll be the first point of contact over the phone and email, ensuring every customer receives a professional, efficient and personable service.
You will:
* Deliver a consistently positive customer experience across all channels

* Take full ownership of queries, from initial contact through to resolution

* Investigate and resolve complaints with empathy and confidence

* Provide accurate advice on products, pricing, policies and services

* Process orders, quotes, returns, refunds and account updates with precision

* Maintain detailed and accurate CRM records (including Business Central)

* Work closely with Sales, Warehouse, Logistics, Finance and Purchasing teams to ensure seamless service

* Identify upsell and cross-sell opportunities where appropriate

* Share customer feedback and insights to support service improvements

This role requires quick thinking, sound judgement and emotional resilience - you’ll be handling more complex queries and troubleshooting, so confidence and composure are key.
About You You’ll bring previous experience from a busy, multi-channel customer service environment and enjoy working collaboratively within an operations-focused team.
We’re looking for someone who:
* Communicates clearly and professionally, both verbally and in writing

* Listens actively and understands customer needs

* Thinks on their feet and solves problems effectively

* Has strong attention to detail and gets things right first time

* Stays calm and composed under pressure

* Manages multiple queries within service level agreements

* Is confident using CRM systems and customer service software

* Has a genuine customer-first mindset

Experience working with trade, B2B or technical customers would be advantageous, as would familiarity with Microsoft Dynamics or Business Central.
If this sounds like you and you are keen to hear more, please apply today!
N.B This is a fully office based role, hours are 8.00 - 5.00 Monday to Friday. Benefits include 25 days plus all bank holidays with free parking on site.
Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.
We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.
PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.