Sales Administrator
other jobs Elizabeth Michael Associates
Added before 1 Days
- England,East Midlands,Derbyshire
- Full Time, Permanent
- £27,000 - £29,000 per annum
Job Description:
SALES ADMINISTRATOR
DE74, DERBYSHIRE
£27,000 - £29,000
MONDAY – FRIDAY 9:00AM – 5:30PM
LOOKING FOR SOMEONE TO START ASAP
The Role
The role is responsible for managing and processing customer quotation requests via the Cargo booking platform within the fast-paced airfreight and airline industry. This includes proactive telephone and email follow-up to maximise conversion rates, enhance customer engagement and deliver exceptional service across all customer segments.
Working collaboratively within a high-volume quotations team, this position requires strong communication and coordination with internal departments, client airlines, freight forwarders and overseas agents. A solid understanding of airfreight operations and airline industry processes is essential to ensure seamless service delivery, accurate pricing, capacity management, and strong commercial outcomes in a dynamic aviation environment.
Duties
*Process new sales quotations by accurately reviewing customer shipment requirements
*Preparing competitive and compliant pricing
*Entering quotes into the Cargo booking platform in line with commercial guidelines and service standards
*Provide timely and professional responses to customers at all levels
*Ensuring quote details are clearly communicated
*Ensuring customer enquiries are addressed promptly and service expectations are consistently met or exceeded
*Conduct proactive telephone and email follow-up with customers to clarify requirements
*Support with answering questions, progress quotations and maximise conversion of quotes into confirmed bookings
*Work collaboratively within a high-performing team managing a large volume of daily quotation activity
*Maintaining accuracy, efficiency and responsiveness in a fast-paced operational environment
*Communicate effectively across internal departments
*Liaise closely with client airlines and agents both locally and overseas to coordinate capacity, resolve issues and support successful shipment execution
Experience Required
*Good customer care skills
*Good written and verbal English
*Accuracy and attention to detail
*Good organisational skills
*An ability to work under pressure
*An ability to work independently and as part of a team.
*Strong administrative skills
EMA25
DE74, DERBYSHIRE
£27,000 - £29,000
MONDAY – FRIDAY 9:00AM – 5:30PM
LOOKING FOR SOMEONE TO START ASAP
The Role
The role is responsible for managing and processing customer quotation requests via the Cargo booking platform within the fast-paced airfreight and airline industry. This includes proactive telephone and email follow-up to maximise conversion rates, enhance customer engagement and deliver exceptional service across all customer segments.
Working collaboratively within a high-volume quotations team, this position requires strong communication and coordination with internal departments, client airlines, freight forwarders and overseas agents. A solid understanding of airfreight operations and airline industry processes is essential to ensure seamless service delivery, accurate pricing, capacity management, and strong commercial outcomes in a dynamic aviation environment.
Duties
*Process new sales quotations by accurately reviewing customer shipment requirements
*Preparing competitive and compliant pricing
*Entering quotes into the Cargo booking platform in line with commercial guidelines and service standards
*Provide timely and professional responses to customers at all levels
*Ensuring quote details are clearly communicated
*Ensuring customer enquiries are addressed promptly and service expectations are consistently met or exceeded
*Conduct proactive telephone and email follow-up with customers to clarify requirements
*Support with answering questions, progress quotations and maximise conversion of quotes into confirmed bookings
*Work collaboratively within a high-performing team managing a large volume of daily quotation activity
*Maintaining accuracy, efficiency and responsiveness in a fast-paced operational environment
*Communicate effectively across internal departments
*Liaise closely with client airlines and agents both locally and overseas to coordinate capacity, resolve issues and support successful shipment execution
Experience Required
*Good customer care skills
*Good written and verbal English
*Accuracy and attention to detail
*Good organisational skills
*An ability to work under pressure
*An ability to work independently and as part of a team.
*Strong administrative skills
EMA25
Job number 3468712
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Company Details:
Elizabeth Michael Associates
Elizabeth Michael Associates are an established, independently owned recruitment business trading since 1991. We supply white collar, temporary and pe...