The role of Service Design Lead in the hospitality industry involves shaping customer experiences through innovative service design strategies. This position is based in London and requires expertise in designing and implementing customer-centred solutions for high net worth individuals.
Client Details
Our client is an ambitious, high-growth startup on a mission to redefine the global wellness landscape. Backed by significant financial investment, they are building a world-class wellness retreat concept that blends cutting-edge wellbeing practices, luxury hospitality, and personalised care. Their flagship retreat will launch in the Emirates, setting the standard for a global portfolio of transformative wellness destinations.
With a lean, London-based team operating at pace, the organisation combines the agility of a startup with the stability and vision that comes from strong backing and long-term ambition. This is a unique opportunity to join early, shape foundational experiences, and contribute to the creation of a category-defining brand in premium health and wellness.
Description
*Develop and implement service design strategies to enhance customer experiences.
*Collaborate with a cross-functional team to ensure seamless service delivery.
*Analyse customer journeys and identify areas for improvement.
*Lead workshops and brainstorming sessions to gather insights and ideas.
*Design innovative solutions that align with business goals and customer needs.
*Monitor and evaluate the performance of implemented service designs.
*Stay updated on industry trends and incorporate best practices into strategies.
Profile
A successful Service Design Lead should have:
*5+ years of experience in service design or a related field
*Strong analytical skills to evaluate customer journeys and identify opportunities for improvement.
*Proficiency in design tools and methodologies relevant to service design.
*Excellent communication and collaboration skills to work with diverse teams.
*A creative mindset to develop innovative and customer-focused solutions.
*Knowledge of industry trends and best practices in service design.
*Ability to manage multiple projects and meet deadlines effectively.
Job Offer
*Highly competitive salary
*Permanent position based in London with opportunities for professional growth.
*International work travel to the UAE and wider.
*Work in an environment committed to customer satisfaction and innovation.
*Work for a future leader in the global wellness retreat space
If you are ready to take on the exciting role of Service Design Lead, apply today to be part of a forward-thinking start up.