First Line Support
other jobs SF Recruitment
Added before 3 hours
- England,East Midlands,Nottinghamshire
- Full Time, Permanent
- £28,000 per annum
Job Description:
First Line Support Assistant
Location: Nottingham
Salary: Up to £28,000 dependent on experience
Hours: 37.5 hours per week (flexible hours)
A Nottingham-based organisation is currently seeking a First Line Support Analyst to join it’s team. The successful candidate will provide first-line technical assistance, supporting users via phone, email, and live chat. This role requires a strong customer-focused approach, with responsibility for diagnosing and resolving incidents efficiently and professionally, aiming for first-time resolution wherever possible and in line with agreed service level targets.
This opportunity would suit a junior IT professional looking to develop their skills, a candidate with relevant IT qualifications seeking hands-on experience, or someone with existing first-line support experience looking to progress. Salary will be dependent on experience.
Key Duties and Responsibilities
Log, manage, and resolve incidents and service requests in line with internal processes
Ensure incidents and requests are handled within agreed service level agreements
Deliver a professional, consistent, and high-quality support service
Maintain a positive customer experience throughout support hours
Use knowledge articles, online resources, and team expertise to achieve first-time fixes where possible
Escalate issues to second- and third-line support teams or external providers when required
Contribute to the service desk knowledge base, identifying gaps and submitting new or updated documentation
About the Candidate
Experience in a first-line or relevant role
Strong communication skills with a customer-focused mindset
Enthusiastic about developing a career
Organised, proactive, and able to work effectively in a fast-paced environment
This is an excellent opportunity to join an organisation that values development and offers structured training and ongoing support.
Location: Nottingham
Salary: Up to £28,000 dependent on experience
Hours: 37.5 hours per week (flexible hours)
A Nottingham-based organisation is currently seeking a First Line Support Analyst to join it’s team. The successful candidate will provide first-line technical assistance, supporting users via phone, email, and live chat. This role requires a strong customer-focused approach, with responsibility for diagnosing and resolving incidents efficiently and professionally, aiming for first-time resolution wherever possible and in line with agreed service level targets.
This opportunity would suit a junior IT professional looking to develop their skills, a candidate with relevant IT qualifications seeking hands-on experience, or someone with existing first-line support experience looking to progress. Salary will be dependent on experience.
Key Duties and Responsibilities
Log, manage, and resolve incidents and service requests in line with internal processes
Ensure incidents and requests are handled within agreed service level agreements
Deliver a professional, consistent, and high-quality support service
Maintain a positive customer experience throughout support hours
Use knowledge articles, online resources, and team expertise to achieve first-time fixes where possible
Escalate issues to second- and third-line support teams or external providers when required
Contribute to the service desk knowledge base, identifying gaps and submitting new or updated documentation
About the Candidate
Experience in a first-line or relevant role
Strong communication skills with a customer-focused mindset
Enthusiastic about developing a career
Organised, proactive, and able to work effectively in a fast-paced environment
This is an excellent opportunity to join an organisation that values development and offers structured training and ongoing support.
Job number 3469310
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
SF Recruitment
Company size: 100–249 employees
Industry: Recruitment Consultancy
Our friendly, experienced recruiters are trained to quickly identify the abilities and ambitions of candidates. We want to give our candidates the bes...