Account Manager - Petersfield- £35,000-£40,000
Our client, a professional and supportive organisation are looking to add a confident and experienced Account Manager to their team.
• Customers must hear from you "proactively" on a monthly basis, customers don’t like suppliers who never reach out via phone, email or teams meetings. Proactive meaningful conversations/meetings is a non-negotiable for this role
• Be accountable for ensuring your customers achieve their monthly & yearly budget
• Each month review your customers who didn’t achieve their monthly budget (or their YTD budget) and take necessary action
• Act as the dedicated account manager for all stakeholders within your customers
• Maintain a clear understanding of each contact’s spend opportunity, identifying gaps in product penetration and working to close them
• Promote new products and tailored solutions in line with account strategy
• Handling all inbound sales enquiries, including those directed to the CX team, with a focus on speed and professionalism.
• Preparing and issuing accurate quotations for customer requests, from simple product enquiries to complex "specials," within agreed turnaround times.
• Advising customers on product ranges, branding options, and tailored solutions to meet specific needs.
• Providing super-fast, high-quality responses to all enquiries to maintain our competitive edge.
• Following up on all quotations and enquiries promptly to maximise conversion and strengthen customer relationships.
• Proactively picking up the phone to engage customers directly, build rapport, and resolve queries faster than email alone.
• Using CRM as the central tool to log all enquiries, quotations, notes, and follow-ups methodically.
• Work closely with the Category Managers when suggesting solutions especially when it comes to meeting certain safety requirements
• Supporting continuous improvement by sharing customer insights and feedback with colleagues.
• Where all inbound enquiries are fully up to date, proactively make outbound calls to current customers within set criteria (e.g., lapsed customers) to generate additional business.
Required Skills & Experience
• Minimum 1 year’s experience in sales support, internal sales, or a customer-facing commercial role.
• Strong communication skills, both verbal and written, with the ability to advise and influence.
• Excellent attention to detail, accuracy, and organisational skills.
• Proficiency with Microsoft Excel, PowerPoint, and CRM/quotation systems.
• Ability to manage multiple enquiries simultaneously and deliver fast turnaround times under pressure.
• Commercially aware with a genuine interest in providing customer-focused solutions.