A client of ours in the Pensions space is seeking a Senior Pensions Administrator to join its established Birmingham team. This is a business-as-usual role supporting a portfolio of Defined Benefit pension schemes, offering the opportunity to work within a highly respected and well-structured administration function.


This role is open to individuals at Senior Administrator level with strong technical and peer review experience, or those operating at Team Leader / Team Manager level looking to take on broader responsibility for operational oversight, quality control, and team development.


The successful candidate will play a key role in maintaining high service standards, improving operational processes, and supporting both client relationships and junior team members.


Key responsibilities:
*Oversee the delivery of high-quality pensions administration services across Defined Benefit schemes
*Peer review and sign-off complex pension calculations, member events, and administrative tasks
*Act as an escalation point for complex member and client queries via email, letter, and telephone
*Maintain a detailed understanding of scheme rules and ensure all work complies with regulatory and internal standards
*Support client relationships, including budgeting, project tracking, and process improvement initiatives
*Review and sign off pension increases, benefit statements, reports, and scheme communications
*Ensure errors, complaints, and omissions are handled appropriately and within agreed timelines
*Identify opportunities to improve efficiency, service delivery, and client outcomes
*Coach, mentor, and support the development of junior team members
*Contribute to continuous improvement and implementation of administration best practice


Key requirements:
*Strong experience in occupational pensions administration, with Defined Benefit knowledge essential
*Proven ability to peer review complex calculations and administrative work
*Experience improving processes and maintaining high quality standards
*Strong technical understanding of pensions legislation and scheme rules
*Excellent organisational skills and attention to detail
*Confident communicator with the ability to build relationships internally and with clients
*Experience mentoring or supervising others is highly desirable


Working arrangements:
*Hybrid model
*Must be willing to commute to Birmingham area once per week