We are looking for a highly organised and detail-oriented Customer Support Administrator to provide essential support across customer service, scheduling, logistics, and general administration. This role is ideal for someone who thrives in a fast-paced environment, can manage multiple priorities efficiently, and is committed to delivering excellent internal and external service.


Key Responsibilities of the Customer Support Administrator:
*Respond to customer enquiries via phone, email, and other channels.
*Provide timely updates and resolutions to customer issues.
*Maintain accurate records of customer interactions and feedback.
*Manage internal documentation and filing systems.
*Prepare reports, correspondence, and support materials.
*Organise works and service schedules.
*Maintain calendars and ensure timely communication of changes.
*Coordinate with internal teams to ensure smooth operations.
*Assist with planning and tracking deliveries and maintenance jobs.
*Liaise with suppliers and service partners to ensure timely execution.
*Maintain accurate records for invoicing purposes
*Ensure all information is collated ready for invoicing


Skills & Experience required:
*Previous experience in a customer service or administrative support role.
*Strong organisational and time-management skills.
*Excellent attention to detail and accuracy.
*Ability to prioritise tasks and manage multiple deadlines.
*Proficient in Microsoft Office Suite (Excel, Word, Outlook).
*Strong communication and interpersonal skills.


Personal Attributes:
*Reliable and self-motivated.
*Calm under pressure and solution-oriented.
*A team player with a proactive approach.


Customer Support Administrator
Salary £28k-£30k
Ferndown BH22
Monday - Friday