Job Title: Quality Officer
Location: Loughborough & Hybrid (2 days per week in the office - Monday & Wednesday)
Hours: Full-time, permanent. Monday - Friday. 35 hours per week
Overview:A leading national organisation in the sport sector is seeking a proactive Quality Officer to manage quality assurance and compliance across educational programmes, ensuring high standards and continuous improvement.
Key Responsibilities:*Customer Service & Stakeholder Management
Support training centres, educators, and learners while building strong relationships with internal and external stakeholders.

*Quality Assurance & Compliance
Develop and review policies to ensure compliance with regulatory standards. Oversee consistent programme delivery and high-quality standards.

*Monitoring & Reporting
Monitor the performance and compliance of training centres, providing regular reports to internal teams and leadership.

*Audits & Investigations
Conduct internal audits, assist in broader audits, and investigate complaints and malpractice when required.

*Data Management & Reporting
Track and manage quality assurance data, ensuring accurate and timely reporting. Support invoice processing and financial procedures.

*Training & Standardisation
Assist in training delivery and ensure alignment with regulatory expectations and internal policies.

About You:*Essential
*Experience in quality assurance or a similar role with relevant qualifications or equivalent experience.

*Strong understanding of regulatory compliance within education/training environments.

*Proficient in communication and digital tools for data management.

*Ability to manage multiple tasks and meet deadlines.

*Skilled at building relationships with internal and external stakeholders.


Benefits:*25 days holiday + Bank Holidays

*Flexible hybrid working

*Pension scheme

*Employee discount portal

*Life insurance



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