Head of Customer Experience, London, COR7455
other jobs Corriculo Ltd
Added before 20 hours
- England,London,City of London
- Full Time, Permanent
- £70,000 - £80,000 per annum
Job Description:
Head of Customer Success, London, COR7455
Are you a strategic Customer Success leader with a passion for building high-performing teams and scalable systems? Do you thrive in fast-paced, high-growth environments where you can drive measurable improvements across retention, revenue, and customer outcomes? This is your opportunity to lead a mission-critical function at a business transforming how homeowners access clean energy.
The Role
You’ll be joining a pioneering team on a mission to make home energy simpler, more affordable, and sustainable. As Head of Customer Success, you will own the end-to-end Customer Success strategy, driving onboarding, adoption, retention, and customer advocacy across both customers and partners.
This is a highly visible leadership role where you’ll combine people leadership, data-driven decision making, and technical operational excellence to build a scalable Customer Success engine. You’ll design and optimise customer journeys, implement tooling and automation, and create repeatable processes that deliver outstanding outcomes while enabling rapid business growth.
The role is based primarily onsite from the company’s London offices.
Requirements
The ideal candidate will have:
* Proven experience leading Customer Success functions, ideally within high-growth, technical, or operationally complex environments.
* Strong commercial and customer mindset, with experience improving retention, churn reduction, NPS/CSAT, customer lifetime value, and customer advocacy.
Technical & Data Requirements
* Strong ability to work with customer and operational data, including building dashboards and performance reporting using tools such as Looker, Tableau, Power BI, or similar.
* Experience with CRM and CS platforms including workflow configuration and automation.
* Experience implementing and optimising customer success tooling
* Working knowledge of SQL (or strong equivalent analytical capability) to interrogate datasets and generate actionable insights.
* Proven ability to design scalable processes using automation and integrations
* Understanding of customer journey mapping and operational system design, including handovers between Sales / Ops / Product / Engineering.
If you’re excited by the challenge of building a world-class Customer Success function in a fast-growing business, apply today.
Head of Customer Success, London, COR7455
Corriculo Ltd acts as an employment agency and an employment business.
#ChannelC #AS
Are you a strategic Customer Success leader with a passion for building high-performing teams and scalable systems? Do you thrive in fast-paced, high-growth environments where you can drive measurable improvements across retention, revenue, and customer outcomes? This is your opportunity to lead a mission-critical function at a business transforming how homeowners access clean energy.
The Role
You’ll be joining a pioneering team on a mission to make home energy simpler, more affordable, and sustainable. As Head of Customer Success, you will own the end-to-end Customer Success strategy, driving onboarding, adoption, retention, and customer advocacy across both customers and partners.
This is a highly visible leadership role where you’ll combine people leadership, data-driven decision making, and technical operational excellence to build a scalable Customer Success engine. You’ll design and optimise customer journeys, implement tooling and automation, and create repeatable processes that deliver outstanding outcomes while enabling rapid business growth.
The role is based primarily onsite from the company’s London offices.
Requirements
The ideal candidate will have:
* Proven experience leading Customer Success functions, ideally within high-growth, technical, or operationally complex environments.
* Strong commercial and customer mindset, with experience improving retention, churn reduction, NPS/CSAT, customer lifetime value, and customer advocacy.
Technical & Data Requirements
* Strong ability to work with customer and operational data, including building dashboards and performance reporting using tools such as Looker, Tableau, Power BI, or similar.
* Experience with CRM and CS platforms including workflow configuration and automation.
* Experience implementing and optimising customer success tooling
* Working knowledge of SQL (or strong equivalent analytical capability) to interrogate datasets and generate actionable insights.
* Proven ability to design scalable processes using automation and integrations
* Understanding of customer journey mapping and operational system design, including handovers between Sales / Ops / Product / Engineering.
If you’re excited by the challenge of building a world-class Customer Success function in a fast-growing business, apply today.
Head of Customer Success, London, COR7455
Corriculo Ltd acts as an employment agency and an employment business.
#ChannelC #AS
Job number 3470486
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.
metapel
Company Details:
Corriculo Ltd
Company size: 20–49 employees
Industry: IT
Corriculo is a specialist IT and Science Recruitment firm who operate from offices in Oxford and Manchester and cover all regions in the UK as well as...