Job DescriptionJob Title: Care CoordinatorLocation: Westminster
Salary: £28,000- £30000
Hours: 40 hours per week
Reports to: Registered Manager / Operations Manager
Job PurposeThe Care Coordinator is responsible for the effective coordination and delivery of high-quality, person-centred care within domiciliary and extra care services. The role ensures service users receive safe, responsive, and well-planned care that promotes independence, dignity, and wellbeing.
Key ResponsibilitiesService Coordination*Coordinate and manage day-to-day care service delivery.
*Develop and maintain staff rotas to ensure adequate care coverage.
*Allocate care workers based on skills, experience, and service user needs.
*Ensure continuity of care wherever possible.
Care Planning & Assessments*Conduct service user assessments.
*Develop, review, and update comprehensive care plans.
*Complete and maintain detailed risk assessments.
*Ensure care plans are person-centred and outcome-focused.
Compliance & Quality Assurance*Ensure services meet regulatory standards and organisational policies.
*Maintain accurate and up-to-date documentation and records.
*Monitor care delivery and address any quality concerns promptly.
*Support audits, spot checks, and service reviews.
Staff Support & Supervision*Support care staff with guidance and daily coordination.
*Identify training needs and escalate to management where necessary.
*Assist with induction of new staff members.
Communication & Liaison*Act as the main point of contact for service users and families.
*Liaise with healthcare professionals, social workers, and external agencies.
*Respond to concerns, complaints, and feedback professionally and promptly.
Medication & Safety*Oversee safe medication administration practices.
*Ensure health and safety policies are adhered to.
*Coordinate emergency responses and report incidents appropriately.
Person SpecificationEssential*Minimum 6 months’ experience in domiciliary or extra care services.
*Experience in writing care plans and risk assessments.
*Strong organisational and time management skills.
*Good understanding of adult social care regulations.
*Excellent communication and interpersonal skills.
*Ability to work under pressure and manage priorities.
*Valid DBS (or willingness to obtain one).
Desirable*NVQ Level 3 in Health & Social Care (or working towards).
*Previous experience in a coordination or supervisory role.
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