Salary: £34,000 – £38,000 (DOE)
Hours: Monday–Friday, office-based
Benefits:
* Family-run business with a warm, supportive culture
*On-site parking
*Pension scheme
*Kitchen facilities with food provided
*Special recognition incentives
*Strong team environment with long-standing staff


Are you a natural organiser who thrives in a fast-paced environment? Do you enjoy the buzz of coordinating people, solving problems and keeping operations running smoothly? This is an exciting opportunity to join a well-established, growing fire protection business as a Senior Service Scheduler / Resource Planner, playing a key role in ensuring engineers are deployed efficiently and customers receive an exceptional service experience.
This is an ideal role for someone with a background in scheduling, planning, logistics, transport allocation, engineering coordination, or any environment where plate-spinning is a daily norm. If you’re confident on the phone, calm under pressure and love keeping things moving, you’ll thrive here.
The Role
You’ll be responsible for the smooth and efficient scheduling of a team of field-based engineers who deliver essential fire safety services across London and the South East. Key responsibilities include:
*Allocating and scheduling daily service work for engineers
*Daily planning of future jobs and confirming customer appointments
*Acting as a key liaison between customers and engineers
*Handling incoming calls from customers and engineers, resolving issues quickly
*Gathering full job details including contacts, parking info and access requirements
*Reactively coordinating engineers for urgent call-outs
*Organising parking for engineers where required
*Logging, scanning and filing engineer paperwork
*Liaising with suppliers and subcontractors
*Supporting the wider office team with administration, enquiries and updates
*Ensuring customer expectations are managed and service levels maintained


What We’re Looking For You don’t need fire industry experience, transferrable skills are key. Someone from logistics, transport planning, engineering scheduling, facilities coordination or any busy operational role would excel.
You will need:
* Strong planning, scheduling or logistics-style experience
*Excellent communication skills (phone and email)
*A calm, solutions-focused mindset
*Confidence managing multiple moving parts at once
*Good working knowledge of London and the South East
*A proactive, friendly and professional approach
*Strong attention to detail and solid IT skills (Word, Excel, Outlook)
*A team-centred attitude and willingness to get stuck in


The ideal person is fearless on the phone, firm but friendly, enjoys problem-solving and loves keeping things organised.


Why You’ll Love This Role You’ll be joining a respected, family-run business with genuine values, a personable culture and no micromanagement. The team is friendly, fast-paced and supportive, with regular communication and a strong sense of pride in the service they deliver.


If you’re looking for a role where you can make a real impact every day and be part of a company that values reliability, trust and people, this is the perfect next step.