Repairs Manager
other jobs Reed
Added before 3 hours
- England,South East,Hampshire
- Full Time, Permanent
- £32,000 - £33,000 per annum, inc benefits
Job Description:
Repairs Manager (Call Center)
*Location: Remote (UK-based, travel inline with business needs)
*Hours: 35 hours per week, core hours between 12:00 - 20:00, occasional weekend work
I am recruiting for the Emergency Repairs Manager position who will lead the Out of Hours service, This role is ideal for a dynamic, data-savvy leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Day-to-day of the role:
*Lead and inspire Out of Hours teams across multiple sites, driving accountability, consistent behaviours, and high-quality performance.
*Own all SLA/KPI delivery, operational outcomes, and service excellence.
*Act as the senior point of contact for all Out of Hours customers, attending client reviews nationwide and presenting insights and performance.
*Manage escalations and service recovery with confidence and professionalism.
*Ensure teams are confident and trained, collaborating with L&D and tech teams to identify opportunities for automation and smarter workflows.
*Travel across the UK to visit customers, manage relationships, and review service delivery.
*Own forecasting, workforce planning, and resource allocation to ensure the Out of Hours operation is fully resourced within budget.
Required Skills & Qualifications:
*Proven experience managing contact centres or control centres.
*Strong data analytics skills, able to interrogate data and turn it into actionable solutions.
*Workforce Planning expert with WFM tool mastery.
*Experience assessing operational needs, commercial opportunities, and cost viability.
*Confident relationship-builder with B2B clients.
*Emotional intelligence training and experience in handling difficult customers.
Benefits:
*Private Medical Insurance - Individual Cover.
*Discounts on everything from groceries and shopping to holidays, insurance, days out, restaurants, and more.
*24/7 employee assistance programme with an easily accessible app.
*Family and friends’ discounts on our services & products.
*Pension Scheme, up to 4% Company matched.
*Location: Remote (UK-based, travel inline with business needs)
*Hours: 35 hours per week, core hours between 12:00 - 20:00, occasional weekend work
I am recruiting for the Emergency Repairs Manager position who will lead the Out of Hours service, This role is ideal for a dynamic, data-savvy leader who thrives in a fast-paced environment and is passionate about delivering exceptional customer service.
Day-to-day of the role:
*Lead and inspire Out of Hours teams across multiple sites, driving accountability, consistent behaviours, and high-quality performance.
*Own all SLA/KPI delivery, operational outcomes, and service excellence.
*Act as the senior point of contact for all Out of Hours customers, attending client reviews nationwide and presenting insights and performance.
*Manage escalations and service recovery with confidence and professionalism.
*Ensure teams are confident and trained, collaborating with L&D and tech teams to identify opportunities for automation and smarter workflows.
*Travel across the UK to visit customers, manage relationships, and review service delivery.
*Own forecasting, workforce planning, and resource allocation to ensure the Out of Hours operation is fully resourced within budget.
Required Skills & Qualifications:
*Proven experience managing contact centres or control centres.
*Strong data analytics skills, able to interrogate data and turn it into actionable solutions.
*Workforce Planning expert with WFM tool mastery.
*Experience assessing operational needs, commercial opportunities, and cost viability.
*Confident relationship-builder with B2B clients.
*Emotional intelligence training and experience in handling difficult customers.
Benefits:
*Private Medical Insurance - Individual Cover.
*Discounts on everything from groceries and shopping to holidays, insurance, days out, restaurants, and more.
*24/7 employee assistance programme with an easily accessible app.
*Family and friends’ discounts on our services & products.
*Pension Scheme, up to 4% Company matched.
Job number 3471244
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