Our client is recruiting a VIP Desktop Engineer to support prestigious Hedge Fund and Asset & Wealth Management clients.
Candidates must have proven VIP / white-glove support experience within a legal or financial services environment.
Role Overview:
*Providing VIP deskside support to Traders and senior stakeholders via phone and in person.
*Troubleshooting and resolving issues efficiently, with a focus on first-time fixes
*Escalating complex issues with clear and detailed documentation
*Delivering a high standard of customer service to internal users and external partners
Technical Skills Required:
*Windows 11
*Microsoft 365 (Outlook, Teams, Excel, Word)
*Active Directory (user admin, permissions)
*Citrix / Terminal Services
*VPN & network connectivity (TCP/IP, DNS, DHCP)
*Hardware build, imaging & troubleshooting
*Printer & peripheral support
Experience:
*2+ years’ recent VIP support within legal or financial services
*Strong experience in corporate environments
This role would suit someone looking to build a long-term career while gaining exposure to a wide range of technologies and projects.
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