Patient Choice – Customer Experience Administrator
Location: Wellington, Somerset, Onsite (Buckland House)
Employment type: Permanent, Full-time Monday – Friday 37.5 hours
Salary:
About Patient Choice:
Do you enjoy helping people, solving problems, and making sure customers feel genuinely cared for?
At Patient Choice, we are committed to delivering better healthcare experiences by providing NHS prescription products that benefit both patients and the NHS. As a trusted supplier with a proven track record, our mission is simple: to provide the best deal for patients and the NHS.
Open Day – Wellington Office
Before we hold any formal interviews, we’re hosting an Open Day at our Wellington office at 10am on 9th March. This is a chance to pop in, meet the team, learn what we do, and get a feel for the role and workplace. If you like what you see, you’ll be able to apply and progress to interview afterwards.
The Role:
Based at our Wellington (Somerset) head office at Buckland House, you’ll be part of a friendly, supportive team focused on delivering a consistently excellent experience for every patient. As a Customer Experience Administrator, you’ll handle customer enquiries, support day-to-day admin, and help ensure every interaction is clear, accurate, and caring.
We’re recruiting two people for this role, so it’s a great time to join and grow with us.
What You’ll Do:
*Answer customer queries by phone and email in a friendly, professional manner.
*Provide clear updates on orders, deliveries, and service-related questions.
*Accurately input, update, and maintain customer information on internal systems.
*Support the admin process behind customer orders and requests, ensuring everything is logged correctly.
*Liaise with colleagues across teams to resolve queries smoothly and efficiently.
*Track actions and follow up to ensure queries are fully resolved.
*Maintain high standards of confidentiality, data accuracy, and compliance.
*Contribute ideas and support improvements that help us deliver a better patient experience.
About You:
We’re looking for someone who is people-focused, organised, and proud of delivering excellent service. You’ll enjoy working in a busy environment and feel confident juggling different tasks while keeping accuracy high.
You’ll likely have:
*Customer service or admin experience (helpful, but not essential — training provided).
*Strong communication skills and a calm, friendly approach.
*Good attention to detail and confidence using computer systems.
*A proactive mindset and willingness to learn.
*The ability to work well as part of a team and support a positive environment.
Why Join Patient Choice?
At Patient Choice, you’ll be part of a business that’s trusted by patients and the NHS alike — but we’re also growing and evolving fast. That means your work matters, your ideas are welcomed, and you’ll be part of a values-driven team who genuinely care about what we do — and about each other.
Want to be a Patient Choice Person?
This is a great opportunity to join a supportive team and play a key role in delivering a high-quality experience to our patients.
A competitive salary.
Quarterly bonus scheme!
Holiday entitlement of 25 Days, Plus Bank Holidays, plus 1 day additional per year’s service, up to 30 days.
Family-friendly policies including flexible working, death in service, salary protection benefit and more!
Free Gym Membership.
Westfield Health Cover
Company-wide social events throughout the year!
If you’re ready to join a team that puts patients first and takes pride in great service, we’d love to hear from you. Closing date: 5th March 2026
Diversity & Inclusion Statement
We are an equal opportunities employer, and are committed to creating an inclusive working environment. We welcome candidates from all backgrounds, gender identity, ethnicity, religion or belief, sexual orientation, socio-economic background etc, in line with the Equality Act 2010. We know that diverse employees strengthen our teams and help us deliver better outcomes for patients, nurses and the NHS.
Throughout the recruitment process, if you require any reasonable adjustments, please do let us know.
Job Type: Full-time
Benefits:


*Company pension
*On-site parking
*Referral programme


Work Location: In person