Job Title
Supporter Care Assistant
Location
Clatterbridge Cancer Centre - Liverpool, L7 8YA (with possible travel to our office at Clatterbridge Cancer Centre Wirral as required)
Office based – 9am – 5pm
Reporting to
Data and Supporter Care Manager


About the role
This role supports our fundraisers and ensures the smooth daily running of the Charity. Responsibilities include managing supporter relationships, recording donor information, handling queries, and processing and banking income on our donor database to maintain accurate, timely records.
We’re looking for someone friendly, organised and caring to join our team as a Supporter Care Assistant. If you enjoy helping people, keeping things running smoothly and being part of a positive, passionate team — this could be the perfect role for you!


What You’ll Be Doing
- Welcome visitors and be a warm, helpful first point of contact
- Answer calls, emails and messages with kindness and professionalism
- Process donations and thank supporters
- Keep supporter and donor information up to date
- Help prepare information packs for fundraisers
- Support our fundraising team at events when needed
- Assist with basic finance tasks such as preparing banking paperwork
- Assist with looking after the charity merchandise
- Work closely with colleagues across the charity to keep everything running smoothly


About You
- Friendly, compassionate and great with people
- Confident using Word, Excel, Outlook, databases
- Organised, thorough, reliable and good at multi-tasking
- Strong communicator with great attention to detail
- Positive, flexible and happy working as part of a team
- Able to handle sensitive conversations with empathy


Experience in administration or customer service is essential — charity experience is helpful but not required.


Why You’ll Love Working With Us
- Supportive, friendly team
- Make a meaningful difference to people affected by cancer
- Gain experience across fundraising, supporter care, admin and events
- Work in an environment that values kindness, teamwork and inclusion


Job description
Visit our website for a copy of the full job description


What’s Next?
If you have any questions, please visit our website to find our more or contact us.
To apply, please send your CV and a cover letter explaining how your experience matches the role.


Please note that applicants need to be resident in the UK and have the right to work in the UK.
No agencies please.


Please note: We may close this vacancy early if sufficient suitable applications are received; therefore, we recommend you apply early.