Customs Process Administrator
Location: Felixstowe, United Kingdom
Contract Type: Full-Time, Permanent
Salary: £26,500 – £28,500 per annum
Hours: Monday–Friday
Join a Global Leader in Logistics & International Trade
Our client, a world-renowned multinational organisation and Global 500 leader in logistics and global trade, is seeking a motivated and detail-focused Customs Process Administrator to join their team in Felixstowe. This is an excellent opportunity to build a long-term career within a dynamic business that operates at the heart of international supply chains.
You’ll work daily with colleagues from around the world, deepen your understanding of customs and logistics, and receive full training and qualifications to support your development in this specialist field.
Key Responsibilities
• Documentation & Registration – Prepare and submit documentation for import, export, and transshipment cargoes.

• Data Accuracy – Ensure all system data is entered correctly, on time, and to a high standard.

• Communication – Maintain clear communication with customers, suppliers, and internal teams.

• Logistics Coordination – Arrange transport bookings, container stuffing/stripping, inspections, and related activities.

• Compliance – Keep up to date with local procedures, legislation, and regulations relevant to customs operations.

• Operational Support – Take part in daily operational processes, meetings, and ensure documentation meets safety and compliance standards.

• Continual Learning – Attend refresher courses and training to maintain up-to-date customs knowledge.
What We’re Looking For
• Interest in Logistics – Enthusiasm for the logistics sector and a desire to learn customs processes.

• Experience Advantageous – Knowledge of customs legislation or value-added logistics services is beneficial, though not essential.

• Proactive Approach – Strong organisational skills and a commitment to delivering efficient, high-quality work.

• Customer-Focused Mindset – Dedicated to meeting client expectations and improving service delivery.

• Technical Skills – Competent with MS Office (Outlook, Word, Excel) and quick to learn new systems.

• Team Player – A collaborative personality with the ability to build strong working relationships.
Why Join This Team?
• Global Career Opportunities – Be part of a diverse, international workforce with progression routes worldwide.

• Industry-Leading Development – Access full training, professional qualifications, and continuous upskilling.

• Supportive Culture – Work in an environment that values teamwork, learning, and delivering exceptional customer service.
Benefits Package
• Pension: 5% employee / 10% employer

• Bonus Scheme

• Bupa Health & Dental Cover

• 25 Days Annual Leave + Bank Holidays (with the option to buy additional days)

• Death in Service: 4x salary

• Income Protection: 75%

• Full Customs Training & Professional Qualification Provided