Join Our Client as a Customer Support Assistant
Our client is looking for a passionate and customer focused Customer Support Assistant to join their Operations team in Milton Keynes. This is an exciting opportunity to take ownership of the full customer journey, supporting customers from onboarding through to ongoing account management.
If you thrive in a fast-paced environment, enjoy problem solving, and are committed to delivering exceptional service, this could be the perfect role for you.
Job Title: Customer Support Assistant
Location: Milton Keynes with a hybrid working model
Working Hours: Monday - Friday 9am - 5pm
Type: 12-month Fixed Term Contract
As a Customer Support Assistant, you will:
*Deliver outstanding service across every customer interaction
*Take ownership of the end-to-end customer journey for post-completion customers
*Handle day to day enquiries via phone, email, and emerging digital channels
*Support key processes such as product transfers, redemptions, and additional lump sum payments
*Identify and support vulnerable customers, tailoring communication styles to individual needs
*Allocate incoming payments accurately and perform reconciliations
*Act as a first point of contact for property or legal queries, liaising with internal and external stakeholders
*Maintain strong knowledge of policies and procedures to ensure accurate, compliant customer updates
Our client is looking for someone with:
*Previous customer service experience, ideally within financial services.
*Strong problem-solving skills and the ability to provide real time solutions
*Excellent verbal and written communication skills with high attention to detail
*The ability to multitask and perform effectively in a fast-paced environment
*Strong organisational and time management skills
*A flexible, professional approach and a collaborative team mindset
*Confidence managing multiple communication platforms
You’ll be part of a supportive team that values:
*Customer first thinking
*High ethical and risk awareness standards
*Collaboration and professional development
*Continuous improvement in customer processes and engagement
*This role offers the opportunity to build meaningful customer relationships and develop your career within a dynamic financial services environment