Customer Success Manager - LegalTech
other jobs Michael Page Sales
Added before 2 hours
- England,London,City of London
- Full Time, Permanent
- £43,000 - £46,000 per annum
Job Description:
As the Customer Success Manager, you will guide customers from on-boarding through renewal and expansion. You’ll be the trusted partner to some of the world’s most sophisticated organisations managing business-critical contracts.
Client Details
My client is a customer-obsessed B2B SaaS company helping owners, operators and delivery teams manage high-value, complex contracts post-execution. Their Intelligent Document Platform transforms dense contract sets into navigable, AI-powered digital assets, so teams can collaborate confidently, strengthen compliance, and make better decisions.
Description
Your responsibilities will include:
*Build strong, trusted relationships across customer stakeholders-from end users to senior sponsors.
*Lead on-boarding, training and adoption plans to ensure rapid value realisation.
*Run success check-ins, health reviews and executive updates.
*Track customer outcomes, risks and opportunities.
*Partner with internal delivery and support teams to manage customer requests.
*Own issues end-to-end - communicating clearly and closing the loop.
*Maintain disciplined notes, actions and plans to keep momentum high.
*Identify opportunities for customers to benefit from additional modules or wider roll-out.
*Capture customer feedback to influence product improvements.
*Contribute to our Customer Success playbooks, processes and reporting.
What success looks like:
*Smooth on-boarding and confident platform adoption
*High usage and measurable customer outcomes
*Strong renewal pipeline with low churn
*Excellent cross-team collaboration and customer satisfaction
Profile
The successful Customer Success Manager applicant will have:
*Experience in Account Management or Customer Success (B2B SaaS or complex services preferred)
*Strong project management skills - organised, reliable and structured
*Excellent communication and stakeholder management
*Customer-first mindset with the confidence to lead conversations
*High attention to detail and a bias to action
*Comfort with modern tools and interest in using AI responsibly and productively
Nice to haves:
*Experience in infrastructure, engineering, construction, government or regulated industries
*Familiarity with contracts, legal tech, document management or compliance workflows
*Experience working across time zones and distributed teams
Job Offer
£43k-46k basic
Hybrid working - 1 day/week in Central London office
Generous benefits package
Fantastic working culture
Client Details
My client is a customer-obsessed B2B SaaS company helping owners, operators and delivery teams manage high-value, complex contracts post-execution. Their Intelligent Document Platform transforms dense contract sets into navigable, AI-powered digital assets, so teams can collaborate confidently, strengthen compliance, and make better decisions.
Description
Your responsibilities will include:
*Build strong, trusted relationships across customer stakeholders-from end users to senior sponsors.
*Lead on-boarding, training and adoption plans to ensure rapid value realisation.
*Run success check-ins, health reviews and executive updates.
*Track customer outcomes, risks and opportunities.
*Partner with internal delivery and support teams to manage customer requests.
*Own issues end-to-end - communicating clearly and closing the loop.
*Maintain disciplined notes, actions and plans to keep momentum high.
*Identify opportunities for customers to benefit from additional modules or wider roll-out.
*Capture customer feedback to influence product improvements.
*Contribute to our Customer Success playbooks, processes and reporting.
What success looks like:
*Smooth on-boarding and confident platform adoption
*High usage and measurable customer outcomes
*Strong renewal pipeline with low churn
*Excellent cross-team collaboration and customer satisfaction
Profile
The successful Customer Success Manager applicant will have:
*Experience in Account Management or Customer Success (B2B SaaS or complex services preferred)
*Strong project management skills - organised, reliable and structured
*Excellent communication and stakeholder management
*Customer-first mindset with the confidence to lead conversations
*High attention to detail and a bias to action
*Comfort with modern tools and interest in using AI responsibly and productively
Nice to haves:
*Experience in infrastructure, engineering, construction, government or regulated industries
*Familiarity with contracts, legal tech, document management or compliance workflows
*Experience working across time zones and distributed teams
Job Offer
£43k-46k basic
Hybrid working - 1 day/week in Central London office
Generous benefits package
Fantastic working culture
Job number 3472177
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Company Details:
Michael Page Sales
Our business started life in the UK in 1976, as a two-man operation above a laundrette. Nearly four decades later we have more than 7000 employees and...