Role Purpose:
You will be responsible for managing ER administration in Retail. Working as part of the People Advice team you will provide support and guidance and case management to ensure absence, disciplinary, performance and grievance matters are dealt with in a timely and proactive manner.

You’ll support the People Advice team with administration, collating information to support with identifying training needs as well as identifying key trends and developing the right support materials to prevent issues re-occurring.

You’ll ensure all case administration meets the high standards ready for any future conciliation or tribunal cases. You will support the People Advice team with development of Policies and Procedures ensuring the administration, collation and communication is effective. You’ll share and seek best practice within the People Advice team, and you’ll feed back into your People Advisor.

You’ll also proactively feed any themes or areas you’ve identified through your support of these cases to your People Advisor. You’ll keep up to date with current employment legislation.

This is a 12 month FTC.

A typical day in this role includes:
*Supporting your People Advisor and Managers to resolve employee relations enquiries
*Build strong relationships within the People Advisor team and wider People teams, reinforcing the importance of the team’s credibility
*Ensure case management administration is efficient
*Engaging the PBP’s to manage cases through to a quick resolution
*Become the go to expert and ensure we consistently embed best practice
*Provide regular updates to the Senior People Manager on information collated
*Proactively support projects in ER and Retail
*Proactively supporting wellbeing initiatives
*Manage the process, scanning and storage of management files
*Maintaining accurate records and keeping case files up to the required standard
*Interpreting data, looking at solutions and being able to present and communicate this to key colleagues
*Work with IT to understand how systems and technology can support our overall people strategy and looking at ways of efficiencies
This job is a good fit for you if:
*You can easily build collaborative and honest relationships both internally and externally
*You have passion for getting the best outcome possible and an understanding of the impact of ER on the wider team
*You can be confident, resilient and self motivated, with a highly organised approach to work.
What you’ll need:
*Be an experienced HR Generalist in a fast pace multi-site environment
*Demonstrate experience in managing ER issues and have a proven track record in case management.
*To be able to influence great outcomes and challenge managers appropriately.