Location: Saltash
Industry: Freight Forwarding / Supply Chain Logistics
Employment Type: Full-Time
Are you a detail-oriented professional with a passion for delivering exceptional service in a fast-paced environment? An exciting opportunity has arisen within a high-performing team supporting strategic freight forwarding accounts. This role is ideal for someone with a strong background in sea freight operations and a proactive approach to customer service.
Key Responsibilities
*Deliver exceptional customer service by completing booking procedures accurately and efficiently, ensuring a seamless "right-first-time" experience for every client.
*Manage import processes with confidence, providing clear guidance and expertise to clients to support smooth and compliant shipments.
*Handle client payments where credit terms are not in place, ensuring transactions are processed securely and professionally.
*Prepare and verify all documentation required for customs clearance, ensuring accuracy and full compliance with relevant regulations.
*Select and coordinate with trusted suppliers, choosing partners who offer the best balance of service, reliability, and value for our customers.
*Negotiate competitive rates and deliver clear, compelling quotations to clients to support their logistics needs.
*Contribute to the growth of our European Centre of Excellence, helping to enhance processes, share best practices, and drive continuous improvement.
*Ensure all activities follow Authorised Economic Operator (AEO) standards, consistently working in line with established procedures and work instructions.
Why This Role?
This is a unique opportunity to work behind the scenes with a major logistics provider, supporting high-value accounts in a confidential capacity. You’ll be part of a collaborative team that values precision, accountability, and customer satisfaction.