Tour Consultant / Administrator
*Location: Cheltenham (Office-based or Hybrid)
*Job Type: Full-time
*Start Date: As soon as possible
We are seeking a methodical and enthusiastic Tour Consultant / Administrator who is passionate about travel and comfortable working in a dynamic, small office environment. This role involves organising and administering group tours primarily within the UK and Europe and offers a great opportunity for someone looking to make a long-term impact in the tourism sector.
Day-to-day of the role:
*Administrative Responsibilities:
*Make all necessary arrangements with suppliers such as hotels, coach companies, guides, restaurants, and visitor attractions.
*Maintain accurate records of all arrangements made for tours.

*Operational Responsibilities:
*Organize specified itineraries and tours to closely match clients’ requirements, which may include special interest tours like choral, literary, student, or craft-oriented itineraries.
*Creatively contribute to the content of tours based on relevant knowledge and experience.
*Assist with the preparation and accuracy checking of tour materials and written itineraries.
*Occasionally travel abroad on the company’s behalf, with the agreement of directors.

*Financial Responsibilities:
*Ensure services for tours are delivered within budget to maximise profitability.
*Maintain accurate records of all costs and disbursements.
*Utilize the company’s in-house reservations and operations system, MYT (Manage Your Trip), for which training will be provided.

Required Skills & Qualifications:
*Excellent communication skills with proficient written and verbal English.
*Good knowledge of Microsoft Word and Excel.
*Comfortable with IT and technology, willing to learn our in-house CRM system.
*Good with figures and working to budgets.
*Ideally fluent in at least one European language other than English (French, German, Italian, Spanish, Portuguese) – not essential.
*Methodical, thorough, and keen to learn.
Benefits:
*Opportunity to travel on familiarisation trips.
*Travel Trade National Trust Membership after probation.
*Discretionary annual bonus scheme related to overall company performance (after one year’s employment).
*Workplace Pension Scheme.
*28 working days of annual holiday entitlement (including public holidays), plus a loyalty scheme of 1 additional holiday day per year for every 3 years of completed employment.
*Birthday off after one year’s employment (or nearest Friday or Monday if it falls on a weekend).