Customer Services Officer
£18 per hour PAYE
Full time – Temporary
Location: Parking Services (Local Authority – Central London)
Deadline for applications: Monday 2nd March

Are you an experienced call centre or customer service professional looking for a busy, varied role within a public sector parking team? This role combines high-volume customer contact with detailed administration around parking bay suspensions and licences.

The roleYou will be the first point of contact for all parking-related enquiries, including:
*Penalty Charge Notices, permits and accessible transport
*Pay & Display and telephone parking
*General parking and traffic enquiries via phone, email, web-chat and social media
Key duties include:
*Providing an excellent first-line response and resolving queries wherever possible
*Handling inbound calls and emails in a professional, calm and courteous manner
*Taking payments over the phone and maintaining accurate records
*Updating parking IT systems and customer records
*Monitoring Pay & Display machines remotely and liaising with contractors and, where required, the Police regarding faults or incidents
*Providing general administrative support to the Parking Service
As you develop, you will also:
*Process parking bay suspension requests and renewals
*Process licence applications for skips and temporary structures
*Use map-based and other IT systems to assess applications and produce suspension signage