Customer Service Administrator
£26,000 per annum + benefits
Melksham, Wiltshire
Permanent
CMD Recruitment is proud to be supporting this global business, who are a market leader in their field, who are currently recruiting for a Customer Service Administrator to join a busy office-based team in Melksham.
This role focuses on processing orders, supporting customers and providing administrative support to the wider sales team to ensure day-to-day operations run smoothly.
Key Responsibilities:
*Processing customer orders via email, phone and web
*Responding to customer enquiries in a professional and timely manner
*Supporting the external sales team with administration
*Sending and following up pro forma invoices
*Processing credits and replacements
*Maintaining accurate records within CRM and Sage
*Setting up new customer accounts and completing credit checks
*Liaising with the warehouse to ensure orders are dispatched within agreed timeframes
About You:
*Previous experience in a customer service, administration or order processing role
*Strong organisational skills and attention to detail
*Confident communicator
*Comfortable using CRM systems and Microsoft Office
This is a varied role within a supportive team, ideal for someone who enjoys a structured, office-based position with a mix of customer interaction and administration.
Hours of work will be Monday to Friday 9am - 5pm (37.5 hours per week). This position is 100% office based.
This is a great opportunity to grow and develop within the business and be part of a successful and supportive team.
Successful candidates will be contacted within 7 working days of their applications. Should you not hear from us within this time, please assume that your application was unsuccessful.