Early Intervention Officer
Manchester
Temporary
Full Time
Hybrid/Remote

Summary
An excellent opportunity has arisen for an experienced Early Intervention Officer to join a leading Housing Association in Manchester, supporting income recovery and tenancy sustainment by managing low-level arrears and delivering proactive customer-focused interventions. Hybrid working – 4 days at home and 1 day in office.
THE ROLE
The Early Intervention Officer will work within the Customer Accounts team to manage lower-level rent arrears cases, maximise income collection and support customers to sustain their tenancies.
• Manage rent, service charge and sundry debt accounts up to court stage across multiple tenures
• Proactively contact customers via phone, email and digital platforms to secure payments and reduce arrears
• Provide basic welfare benefits advice and liaise with Housing Benefit and DWP where required
• Ensure compliance with pre-action protocols and Equality Act requirements prior to legal escalation
• Handle inbound and outbound income-related enquiries, working collaboratively with Customer Services
• Maintain accurate records and complete income-related administrative tasks
• Work with internal teams and external agencies to deliver holistic support and maximise collection performance
THE CANDIDATE
The ideal candidate will have previous experience in a similar Income Officer, Rent Recovery Officer or Arrears Management role within social housing.
• Experience managing rent arrears and negotiating repayment arrangements
• Strong customer service skills with the ability to be assertive yet supportive
• Good working knowledge of welfare benefits and income maximisation
• Experience liaising with external partners such as DWP and local authorities
• Confident IT user with Microsoft Office skills and experience using housing management systems
THE CONTRACT
Full time – Monday-Friday 9-5
Length of Contract: 3 Month Contract
Hybrid working – 4 days at home and 1 day in office in Didsbury.
Rate: The pay for the role is £16.53 per hour LTD company rate. The PAYE equivalent is £14.09 per hour, inclusive of holiday.
HOW TO APPLY
If interested in this role, please apply directly or email or call and ask for Beth to discuss further
Know someone perfect for this role? We offer a £250 referral bonus for successful candidate recommendations!