Role Purpose
The Workplace Experience Deputy Manager acts as second-in-command to the Workplace Experience Manager, taking day-to-day operational leadership of the office and team. The role ensures service excellence, compliance, and smooth delivery of workplace operations, deputising in the Manager’s absence, and supporting people leadership, operational coordination, and continuous improvement.


Key Responsibilities:
Team Leadership & Service Delivery
*Lead and support Workplace Experience Team Leaders and Specialists, including coaching, performance management, and development.
*Drive consistent, high-quality service across workplace touchpoints.
*Manage recruitment, onboarding, training, wellbeing, and engagement.
*Oversee rotas, resource planning, leave, and team coordination.
*Foster an inclusive, collaborative culture aligned with SPS values.
*Ensure adherence to SPS HR, Compliance, H&S, and escalation procedures.
*Champion continuous improvement and service optimisation.
Operational Management
*Oversee daily workplace operations: security/access, maintenance coordination, events support, and welcome experience delivery.
*Act as deputy for the Workplace Experience Manager, ensuring safe, compliant site operations.
*Monitor performance indicators and proactively resolve issues.
*Support capital projects, local change initiatives, and liaise with landlords, suppliers, and internal teams.


Workplace Management
Security & Access
*Act as local escalation point for security processes and access management.
*Liaise with CIS, landlords, and PwC teams to maintain safe, compliant protocols.
*Support emergency responses and promote a people-centred safety approach.


ID Card & Access Control
*Manage and escalate ID card issues and ensure appropriate access permissions.
*Maintain strong governance around codes, keys, and access systems.
Audit, Compliance & Documentation
*Support audit preparation, onsite facilitation, and post-audit actions.
*Maintain accurate compliance documentation and ensure team awareness of policies.
Building & Facilities Management
*Coordinate with M&E teams (NG Bailey, landlord), ensuring safe, controlled contractor activity.
*Support maintenance, space utilisation, storage processes, and operational continuity.
Health & Safety
*Act as site contact for H&S matters, incident reporting, evacuations, fire marshals, first aid, and DSE.
*Hold IOSH Managing Safely (or be willing to obtain).
*Ensure a safe, compliant environment for all building users.
Projects, Space & Business Continuity
*Work with Real Estate teams on capital projects, workplace design and mobilisation.
*Support change management and new ways of working.
*Engage in business continuity planning, testing, and emergency response processes.
*Maintain landlord relationships and ensure compliance with lease arrangements.
Digital Fluency
*Use workplace technology (space management, fault reporting, dashboards, utilisation tools).
*Track tasks via Solutions Hub to support operational delivery.
Skills & Experience Required
*Proven people leadership experience with the ability to coach, motivate, and develop others.
*Strong background in facilities or workplace management.
*Excellent customer service skills with attention to detail.
*Effective problem-solving, resilience, and decision-making abilities.
*Strong relationship building with stakeholders at all levels.
*Motivated to grow leadership capability and take on increased responsibility.
*Solid understanding of compliance, incident management, and H&S responsibilities.
Equality, Diversity & Inclusion
SPS is committed to equal opportunities, inclusive culture, and supporting diversity through employee networks covering gender, LGBTQIA+, neurodiversity, disability, wellbeing, cultural backgrounds, menopause, domestic abuse support, and men’s health. SPS is a Disability Confident employer and welcomes applicants from all backgrounds.