Assistant Showroom Manager

Location: Cheltenham, Gloucestershire
Salary: Up to £32k basic + uncapped commission (circa £36k OTE)

About the Role
We are looking for a proactive and experienced Assistant Showroom Manager to join a thriving, high-end retail showroom in Cheltenham. This is a hands-on role where you’ll support the day-to-day running of the showroom, lead a small team, and ensure every customer enjoys an exceptional experience.

The perfect candidate will be passionate about design, thrive in a luxury retail environment, and have a proven track record in delivering outstanding customer service and driving sales.

What You’ll Do
*Help manage all aspects of showroom operations, including opening/closing, stock management, and maintaining a polished and welcoming environment.
*Lead, coach, and motivate a small team to deliver excellent customer service and meet sales targets.
*Build and maintain strong relationships with clients, offering personalised recommendations and solutions.
*Support sales growth through proactive business development, upselling, and engaging with potential clients both in-store and on-site.
*Collaborate with the team to deliver tailored design solutions and guidance, ensuring a premium experience from initial consultation to post-sale support.
*Ensure compliance with company policies, procedures, and health & safety standards.
Working Hours
*Monday to Friday: Two rotating shifts – 7:30am to 4:15pm and 9:00am to 5:30pm
*Saturdays: Rotational 9:00am to 5:00pm (2–3 Saturdays per month, paid as a full 8-hour day)
About You - The Ideal Candidate
*Proven experience in luxury retail or high-end sales, ideally in home interiors, furniture, or design-led products.
*Strong leadership and team management skills, with the ability to coach and motivate staff.
*Confident, well-presented, and professional, with excellent communication and interpersonal skills.
*Highly organised, with an eye for detail and the ability to maintain showroom standards.
*Demonstrated ability to drive sales, build relationships, and convert new customers.
*Comfortable with IT systems, stock management, and basic administration.
*A positive, solution-focused attitude, able to adapt to change and take initiative.
Rewards & Benefits
*Competitive salary plus uncapped quarterly commission based on team performance
*Pension scheme
*20 days holiday, increasing with service, plus bank holidays
*Ongoing training and development opportunities
*Employee discounts and recognition programmes
*Healthcare cash plan and death-in-service benefit
Apply today if you meet all the above requirements and would like to be considered for this exciting opportunity.

CCP has passionately supported candidates with ’customer contact’ job opportunities since 2010. We focus on partnering with our fantastic clients, immersing ourselves in their brand when they’re looking for talented, culturally aligned people to join their business. CCP are proud to support many of the world’s best brands, helping them source talent, embrace diversity and build inclusive workplaces.