Pertemps Network Group are delighted to be supporting a forward-thinking Local Authority within their Parking Services team in the recruitment of a Customer Services Officer (Call Centre & Parking Suspensions Administrator).

This is an excellent opportunity to join a high-performing Shared Parking Service, delivering frontline customer engagement and specialist suspensions administration within a dynamic and customer-focused environment.

Service Area: Parking Services
Pay: £18.00 - £18.55 (PAYE)
Flexibility: Hybrid
Reports to: Team Leader – Customer Services
Responsible for: None

Role Overview

This role operates across two levels:
*Frontline Customer Services (Call Centre & Administration)
*Parking Suspensions & Licensing Administration
The postholder will provide a professional first point of contact for all Parking Services enquiries while supporting the operational delivery of parking bay suspensions and associated licensing functions.

Key Responsibilities *Deliver a high-quality, first-line response to customer enquiries relating to:
*Penalty Charge Notices (PCNs)
*Parking permits
*Parking suspensions
*Pay & Display / cashless parking systems
*Accessible transport enquiries

*Manage customer interactions via telephone, email, web-chat, correspondence and social media.
*Apply parking legislation, traffic management regulations and Council policy accurately and consistently.
*Process credit/debit card payments securely in line with Council financial procedures.
*Maintain accurate records of customer interactions and ensure robust audit trails.
*Provide general administrative support including:
*Handling incoming/outgoing post
*Managing confidential waste
*Ordering supplies and coordinating office equipment maintenance

*Remotely monitor Pay & Display machines, liaising with contractors and reporting faults or theft incidents where required.
*Assist customers with redirection to other Council services when necessary.

?? Parking Suspensions & Licensing Administration *Process and assess applications for parking bay suspensions and renewals.
*Process applications for skips, scaffolding and temporary highway structures.
*Use GIS and map-based systems to determine suitability of suspension requests.
*Design and produce compliant suspension signage.
*Coordinate advance warning communications (including call broadcasts and notification systems).
*Ensure all suspensions and licensing records are accurately recorded within IT systems.

Knowledge, Skills & Experience
*Experience within a high-volume customer service or contact centre environment.
*Knowledge of parking enforcement legislation and the PCN regulatory framework (desirable).
*Competence in Microsoft Office (Word, Excel, Outlook) and database systems.
*Strong data accuracy and attention to detail.
*Ability to interpret and apply legislation and policy.
*Excellent communication skills, both written and verbal.
*Confidence handling financial transactions and payment systems.
*Understanding of Equality, Diversity & Inclusion principles in service delivery.
*Ability to work rotationally across service functions.

Governance, Compliance & Professional Standards
*Maintain up-to-date knowledge of relevant legislation and policy changes.
*Contribute to Quality Management Systems and continuous improvement initiatives.
*Comply with data protection and information governance standards.
*Support emergency response functions where required.
*Assist in training new and existing staff members.
*Adhere to Health & Safety legislation and Council behavioural standards.

What You Will Deliver *An outstanding and professional frontline customer experience.
*An efficient and compliant parking suspensions administration service.
*High-quality, accurate record keeping and legislative adherence.
*A proactive contribution to service improvement and operational resilience.
If you are a customer-focused professional with strong administrative capability and an interest in regulatory services, we would welcome your application.

Apply now for the role of Customer Services Officer (Call Centre & Suspensions Administrator).