We are currently recruiting for a Senior Insurance Account Handler to join an established commercial insurance team based in Crewe. This is an excellent opportunity for an experienced Commercial Account Handler seeking their next move within a large, independent brokerage, offering long-term career progression and flexible working options. The business supports professional development and provides access to a broad range of markets and products.


Responsibilities of the Senior Account Handler:
*Manage a portfolio of commercial insurance clients, providing day-to-day support and technical advice.
*Act as the first point of contact for client queries, mid-term adjustments, renewals and general servicing.
*Build and maintain strong, long-term client relationships to support retention and growth.
*Liaise with insurers to obtain competitive terms and negotiate on behalf of clients.
*Prepare and process documentation accurately using Acturis.
*Support Account Executives and wider team members to deliver a seamless client experience.
*Ensure all work is carried out in line with FCA regulations and internal compliance procedures.


What we are looking for:
*Previous experience within the Commercial Insurance industry is essential.
*Strong experience in an Account Handler role, with exposure to a Commercial lines book of business.
*Working knowledge of Acturis.
*Confident communication skills, both over the phone and face to face.
*A proactive approach, with the ability to use initiative and manage workload effectively.
*A positive, collaborative mindset and the resilience to adapt within a fast-paced environment.
*A commitment to honesty, integrity and delivering positive client outcomes.
*An interest in continuing professional development; support towards CII or ACII qualifications is available.


Benefits of the Senior Account Handler:
*Competitive basic salary up to £45,000 plus bonus.
*26 days’ holiday plus bank holidays, increasing with length of service.
*Pension scheme.
*Support to gain CII or ACII qualifications.
*Career progression opportunities across the wider group.
*24-hour support for physical and mental wellbeing.
*One paid volunteering day per year.
*Group-wide recognition through internal awards initiatives.


This role would suit an experienced Commercial Account Handler who enjoys building strong client relationships and delivering high levels of service within a supportive and professional environment.


If you are looking for your next opportunity in Crewe, we would welcome your application!


For further information please contact one of our specialist consultants and quote job reference NJR16493