*Customer Service & Operations Lead
*Global Manufacturing & Supply Chain led business
*Leeds / Hybrid (2/3 days on-site)
*£42,000 - £46,000 plus great benefits
*Liaise with internal stakeholders across UK & US
Client Details
Page Group are pleased to be working with a global group within the Manufacturing & Chemicals space who are now looking for a new Customer Service & Operations Lead. The role will have overall responsibility for UK & European Customers, and will work with key stakeholders in the wider group to ensure smooth delivery of customer goods.
Description
*Ensure the smooth flow and delivery of customer orders within expected timescales
*Liaise with stakeholders in US to ensure stock levels meet customer demands and fulfil customer orders
*Ensure correct export documentation is in place for customer orders
*Manage and resolve customer issues around late delivery, none delivery or incorrect orders
*Manage stock levels in line with demand, market activity and customer behaviour
*Liaise with freight forwarding companies to ensure service levels are met and maintained
*Ensure commercial viability when working with freight forwarding companies
*Create and present reports on customer activity to key stakeholders in US
Profile
*Experience in a similar Customer Service, Order Management or Export role
*Strong understanding of end to end order management
*Exportation experience (desirable)
*Excellent communicator both written and verbal
*Strong attention to detail
Job Offer
The role of Customer Service & Operations Lead will join a global market leader within the Manufacturing & Supply Chain Industry
Working Monday to Friday (35 Hours per week) with hybrid / flexible working, based from their Leeds Office.
Free Parking Provided, Free on-site Gym, Private Medical Insurance, 25 days plus bank holidays (ability to buy or sell 5 days) and a number of excellent salary sacrifice benefits
Successful candidates will be located no further than a 1 hour commute from Leeds