Customer Service Coordinator
Location: Livingston (Office-based)
Contract Type: Permanent
Hours: Monday to Thursday 8:45am - 4:30pm, Friday 8:45am - 3:15pm (37.5 hours per week)
Salary: Up to £29k DOE
Start Date: ASAP
Are you an organised, relationship-driven professional who thrives in a busy customer-focused environment?
This is an exciting opportunity to join a market-leading organisation as a Customer Service Coordinator, where you’ll take responsibility for managing a portfolio of valued customers - ensuring they receive exceptional service, seamless communication, and the highest level of support.
If you enjoy variety, problem-solving, and building strong long-term relationships, this role could be a fantastic fit
About the Company:
Our client is a renowned leader within the manufacturing sector, known for innovation, quality, and excellent customer experience. You’ll be joining a collaborative team where your contribution genuinely matters.
What You’ll Be Doing
*Manage a portfolio of customer accounts, ensuring all needs are met promptly and professionally
*Act as a key point of contact for customer queries, requests, and service-related issues
*Build and maintain strong relationships with multiple stakeholders across your customer base
*Prepare and process quotations, orders, and amendments using internal CRM systems
*Monitor stock levels and coordinate with logistics to ensure timely and accurate deliveries
*Liaise closely with internal teams including production, sales, planning, and logistics
*Maintain accurate customer records and support the Customer Services Manager in developing service plans
*Contribute to continuous improvement initiatives and attend internal meetings as required
What We’re Looking For
*Experience in a customer service, customer coordinator, sales order processing, or account-support role
*Background in manufacturing or food & drink is desirable
*Ability to stay agile in a fast-paced environment with shifting priorities
*Excellent organisational skills and confidence managing multiple customer requirements
*Strong communication skills with the ability to build rapport quickly
*A proactive approach to problem-solving
*Comfortable using CRM systems and digital tools
*An understanding of logistics or supply chain operations would be beneficial
What’s in It for You
*Opportunity to manage and nurture a diverse customer portfolio
*Highly competitive salary
*Career development and training opportunities
*Supportive and collaborative team culture
*Involvement in continuous improvement projects
How to Apply:
Ready to take the next step in your customer service career?
Click Apply Now, send your CV to , or call for more information.
Please note: Only shortlisted candidates will be contacted.
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