We’re recruiting for our client — the UK’s most trusted and innovative careline service supporting vulnerable people nationwide. This is a role where every call truly matters. You’ll be taking inbound calls from individuals who need reassurance, guidance, or urgent support, so your ability to remain calm, empathetic, and attentive is essential.
If you have at least two years of experience in a UK inbound call centre and pride yourself on delivering excellent customer service, this is your opportunity to join a team where your voice makes a real difference, every single day.


What’s on Offer
*Hours: 32 per week (4 days, 9 hours/day with 1-hour unpaid break)
*Shift Patterns:


Earlies Rota 06:00–15:00 | 07:00–16:00 | 08:00–17:00 | 09:00–18:00 | 10:00–19:00 | 11:00–20:00
OR
Lates Rota
It will be one or the other not both.
*Location: Remote (UK-based only)
*Salary: £20,483.84 per annum (£12.31/hour)
*Start Date: 12th January 2026
*Training: 5 weeks
What We’re Looking For
*Minimum 2 years’ experience in a UK inbound call centre role
*Experience dealing with high volume calls
*Consistency and longevity in job roles.
*Excellent communication skills (spoken & written)
*Calm, patient, and tactful under pressure
*Organised, reliable, and detail-oriented
*Problem-solving mindset with initiative
*Genuine desire to help the community
Ready to make every call count? Apply today and start your journey with our client!