Customer Service Agent
other jobs Randstad Technologies
Added before 2 hours
- England,North East,Tyne and Wear,Newcastle upon Tyne
- Full Time, Contract
- £10 - £15 per hour
Job Description:
Customer Service Advisor
Newcastle upon Tyne- 5 days Onsite
Contract role (6 months)
Day rate- competitive TBD
The Role
Join our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional, confident individuals to handle high-volume customer enquiries and ensure a positive experience every time.
Key Responsibilities
*Customer Support: Acting as the first point of contact for personal loan enquiries via inbound calls.
*Accuracy: Maintaining up-to-date, precise customer records in a fast-paced environment.
*Compliance: Managing sensitive data strictly in line with GDPR requirements.
*Performance: Consistently meeting KPIs, including Average Handling Time and Service Levels.
Requirements*Mandatory: Previous experience in a Call/Contact Centre and Customer Service.
*Desirable: Background in Financial Services, Personal Loans, or CRM systems.
*Skills: Strong collaboration, professional communication, and ability to follow strict procedures.
If you interested then please apply and also please share your updated resume on yogeshwari. s @ randstaddigital.com and I will give you call back to discuss the role further.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Newcastle upon Tyne- 5 days Onsite
Contract role (6 months)
Day rate- competitive TBD
The Role
Join our clients Customer Service Team at the Newcastle Contact Centre to support the personal lending business of a major financial Business Solutions. We are seeking professional, confident individuals to handle high-volume customer enquiries and ensure a positive experience every time.
Key Responsibilities
*Customer Support: Acting as the first point of contact for personal loan enquiries via inbound calls.
*Accuracy: Maintaining up-to-date, precise customer records in a fast-paced environment.
*Compliance: Managing sensitive data strictly in line with GDPR requirements.
*Performance: Consistently meeting KPIs, including Average Handling Time and Service Levels.
Requirements*Mandatory: Previous experience in a Call/Contact Centre and Customer Service.
*Desirable: Background in Financial Services, Personal Loans, or CRM systems.
*Skills: Strong collaboration, professional communication, and ability to follow strict procedures.
If you interested then please apply and also please share your updated resume on yogeshwari. s @ randstaddigital.com and I will give you call back to discuss the role further.
Randstad Technologies is acting as an Employment Business in relation to this vacancy.
Job number 3488897
Increase your exposure to recruiters with ProJobs
Thousands of recruiters are looking for you in the Job Master profile database, increase your exposure 4 times with a ProJob subscription
You can cancel your subscription at any time.