Service Manager - Transitional Housing
Location: Mid Sussex
Contract: Permanent, Full-time (37.5 hours)
Hours: Monday-Friday, 9am-5pm + weekly late shift + participation in an on-call rota
Sector: Supported Housing / Young People / Vulnerable Adults / Homelessness Services
Keywords:Supported Housing Manager, Housing Services, Young People Support, Safeguarding Lead, Homelessness Prevention, Complex Needs, Team Manager, Trauma-Informed Practice, Supported Accommodation, Independent Living, Housing Leadership
About the Organisation
Our client is a respected charity delivering supported housing and specialist services for young people across the UK. Their mission is to provide safe accommodation, build life skills, improve emotional wellbeing, and empower young people to thrive.
They deliver services across three key areas: housing and accommodation, specialist advice and support, and emotional wellbeing. Their values focus on doing what’s right, working with heart, and building meaningful human connections.
The Role: Service Manager
This is a fantastic opportunity for an experienced leader in supported housing to take ownership of daily operations across services in Mid Sussex.
You will oversee multiple sites providing low-support accommodation for young people with basic independent living skills. Services are staffed Monday-Friday with a mobile night team offering safety checks across the county.
Key Responsibilities
*Lead day-to-day operations to meet contract requirements and service standards
*Embed Psychologically Informed Environments (PIE), Trauma-Informed Practice and restorative approaches
*Maintain safe, secure, welcoming accommodation with strong staff visibility
*Ensure targets around void turnaround, rent collection, move-on, EET outcomes, maintenance and tenant satisfaction are met
*Oversee referrals, assessments, risk management and co-produced support plans
*Ensure high safeguarding standards, professional boundaries and proactive risk management
*Maintain accurate records on client databases relating to risk, rent, safeguarding, incidents and multi-agency work
*Manage service budgets and generate supplementary income through fundraising avenues
*Lead delivery of a structured programme of groupwork and activities tailored to residents’ needs
*Lead, inspire and manage a team of up to 12 staff members
*Recruit, induct and support staff to maintain excellent service standards
*Ensure staff receive training, supervision, team meetings and reflective practice sessions
*Model positive behaviours and maintain a values-led, asset-based culture


Person Specification
*Significant experience managing supported housing for young people or adults at risk
*Strong leadership experience managing high-performing teams
*Comprehensive knowledge of housing management: compliance, voids, arrears, H&S, maintenance
*Experience embedding psychologically informed and trauma-informed practices
*Strong safeguarding expertise in residential settings
*Commitment to equality, diversity and inclusion