Customer Service Advisor
other jobs Si Recruitment
Added before 7 Days
- England,North East,North Yorkshire,Stockton-on-Tees
- Full Time, Part Time, Permanent
- £26,000 - £26,500 per annum
Job Description:
Are you a skilled Customer Service professional looking for a role that goes beyond the usual customer support duties? We’re seeking an experienced Customer Service Advisor to join a dynamic and growing team in Stockton-on-Tees on a full or part-time basis. This isn’t your standard call-handling role, you’ll be at the forefront of managing complex customer cases, carrying out detailed investigations, and liaising with suppliers to resolve issues efficiently.
Responsibilities:
*Take ownership of complex customer cases from start to finish.
*Investigate complaints thoroughly and resolve them in a structured way.
*Liaise directly with suppliers to coordinate solutions, including replacement parts where needed.
*Keep customers informed throughout their case lifecycle.
*Maintain accurate records and documentation of all actions.
*Collaborate with internal teams to resolve issues effectively.
*Handle inbound queries from retail and trade customers.
*Actively listen to customer concerns and work toward first-time resolution.
*Manage queries through the internal system efficiently.
*Support colleagues to maintain consistently high service standards.
*Keep customers updated on progress with their queries.
What We’re Looking For
Essential Skills & Experience:
*Proven experience in complex case handling and/or technical support.
*Strong investigative and problem-solving abilities.
*Excellent communication skills and a professional telephone manner.
*Ability to manage workload in a fast-paced environment.
*High attention to detail and strong IT competency.
Preferred:
*Experience within the home improvement sector (windows, doors, glazing, or similar).
About You:
*Adaptable, proactive, and confident in handling complex customer matters.
*Comfortable supporting the wider team alongside managing your own cases.
*Committed to delivering excellent customer service while maintaining accuracy and efficiency.
If you’re ready to take your Customer Service career to the next level and thrive in a role that challenges and rewards your skills, we want to hear from you!
Responsibilities:
*Take ownership of complex customer cases from start to finish.
*Investigate complaints thoroughly and resolve them in a structured way.
*Liaise directly with suppliers to coordinate solutions, including replacement parts where needed.
*Keep customers informed throughout their case lifecycle.
*Maintain accurate records and documentation of all actions.
*Collaborate with internal teams to resolve issues effectively.
*Handle inbound queries from retail and trade customers.
*Actively listen to customer concerns and work toward first-time resolution.
*Manage queries through the internal system efficiently.
*Support colleagues to maintain consistently high service standards.
*Keep customers updated on progress with their queries.
What We’re Looking For
Essential Skills & Experience:
*Proven experience in complex case handling and/or technical support.
*Strong investigative and problem-solving abilities.
*Excellent communication skills and a professional telephone manner.
*Ability to manage workload in a fast-paced environment.
*High attention to detail and strong IT competency.
Preferred:
*Experience within the home improvement sector (windows, doors, glazing, or similar).
About You:
*Adaptable, proactive, and confident in handling complex customer matters.
*Comfortable supporting the wider team alongside managing your own cases.
*Committed to delivering excellent customer service while maintaining accuracy and efficiency.
If you’re ready to take your Customer Service career to the next level and thrive in a role that challenges and rewards your skills, we want to hear from you!
Job number 3497343
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Company Details:
Si Recruitment
Company size: 10–19 employees
Industry: Accountancy
Si Recruitment provides permanent and temporary recruitment services in various sectors across Yorkshire and the North East includingAccountancy and F...