Job title: Assistant Director of Repairs
Responsible for: * Repairs Managers x 2 * Voids Manager * Commercial Manager * Other staff x 90 (approx.)
Salary £80,000Main Job PurposeTo lead and manage the operational delivery of all repairs services across the housing stock, ensuring efficient, customer-focused, and compliant services.The role supports strategic planning, service improvement, and operational leadership across responsive repairs, voids, disrepair, and cyclical maintenance, contributing to the organisation’s wider aims of providing safe, decent, and well-maintained homes.
Key Responsibilities * Ensure all service activities are delivered with integrity, professionalism, and compliance with legal, regulatory, and statutory requirements.* Contribute to long-term planning for repairs services, ensuring value for money, sustainability, and alignment with organisational goals.* Lead service transformation projects to improve service delivery, operational efficiency, and customer experience.* Provide leadership and oversight of responsive repairs, voids, and cyclical maintenance.
* Provide strategic direction and professional support to the Board and its Committees on all Repairs-related matters.
* Inspire, lead, and motivate staff to deliver high standards of performance and customer experience.
* Act as a collaborative and supportive member of the Property Senior Leadership Team, offering professional expertise as required.
* Work alongside the Director of Property and Deputy Chief Executive to regularly review the Repairs Service Plan, Corporate Plan, and other strategic documents.
* Establish and monitor performance standards across all Repairs functions, ensuring services remain effective, efficient, and responsive. * Develop and maintain strategic partnerships and work collaboratively with external providers to meet the needs of tenants, leaseholders, and other customers.
* Ensure the consistent application of organisational policies relating to health and safety, equality, diversity, and inclusion.
* Manage staffing resources effectively to ensure responsive and cost-effective services.
* Oversee financial and other directorate resources within agreed budgets, identifying opportunities for efficiency and value for money.
About You
ExperienceNEBOSH or IOSH

Professional membership (RICS, CIOB or equivalent) is desirable.

Management qualification or relevant senior experience

Building Surveying / Maintenance qualification or 5+ years relevant experience Experience managing projects, programmes, or contracts within budgets

Strong understanding of the social housing environment and emerging government policy

Proven senior leadership experience in a customer-focused environment

Senior-level experience in social housing or similar

Technical knowledge of building maintenance and construction

Strong technical knowledge of H&S regulations, governance, and compliance

Track record in contract management and monitoring contractors

Experience building high-performing teams with strong customer satisfaction

Ability to lead change and service improvements

Proven customer service skills

Experience managing responsive repairs with a ’right first time’ approach

Experience in change management delivering customer-focused services

What you need to do now

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