We’re recruiting a Regional Credit Controller on a 9-month fixed-term contract to support a busy, high-volume Credit Control function. You will be responsible for collection activity, customer communication, and a range of administrative duties that keep the credit control process running smoothly. This role is ideal for someone who thrives in a fast-paced environment and enjoys building strong relationships with customers and internal teams.

Key Responsibilities
*Manage inbound mailbox activity and respond to customer queries.
*Provide copy invoices and statements of account as required.
*Handle inbound customer calls professionally and efficiently.
*Update customer contact details and ensure future communications are sent correctly.
*Process credit and re-bill requests in the system.
*Take ownership of debt accounts, ensuring timely collection in line with agreed payment terms.
*Actively chase outstanding monies and work to meet collection targets.
*Identify, record, and manage disputes through to resolution.
*Conduct structured collection calls and maintain accurate notes across multiple systems.
*Complete end-to-end account reconciliations (AR).
*Participate in regional debt calls and ledger reviews.
*Build strong working relationships with customers and internal stakeholders.
*Support general administrative tasks as required.
Skills & Experience
*1-2 years’ experience in Credit Control.
*Comfortable working in a high-volume, fast-paced environment.
*Experience in a service-based business is desirable.
*Strong communication skills, both written and verbal.
*Confident telephone manner and customer-focused approach.
*Solid IT skills including Microsoft Office, SharePoint and intermediate Excel.
*Detail-oriented, reliable, and target-driven.
*Able to work independently as well as part of a team.
*CRM/Salesforce experience beneficial; SAP knowledge desirable.


What you need to do now

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