Conduct Manager-Insurance
London/Hybrid

A leading London Market insurance business is looking to appoint a Conduct Manager to play a key role in the development and oversight of its conduct risk framework.
Working as a subject matter expert within the Compliance function, you will provide advisory support across a range of conduct topics including Consumer Duty, product governance, complaints handling and customer outcomes, while partnering closely with stakeholders across the business.

Key Duties *Provide clear, commercially focused advice on conduct risk
*Support first-line teams in implementing effective controls aligned with Consumer Duty
*Lead compliance reviews of new and existing products
*Review customer communications and financial promotions
*Conduct regulatory gap analysis
*Perform complaints trend and root cause analysis to identify emerging conduct risks
*Maintain and enhance conduct risk frameworks, policies and procedure
*Prepare conduct-related reporting for senior management, committees and Board forums
*Support development of conduct MI, KPIs and KRIs
*Support the delivery of conduct risk training and awareness programmes
*Help promote a strong customer-focused compliance culture across the organisation
*Provide guidance and support to junior team members where required
Experience Required *Significant second-line compliance experience within the London insurance market
*Strong technical knowledge of ICOBS, Consumer Duty, PROD and DISP
*Experience implementing conduct risk frameworks and controls
*Excellent stakeholder management, analytical and communication skills
*Ability to operate independently within a fast-paced, regulated environment